The impact of demographic variables on organisational culture and employee motivation: evidence from a health insurance company in Botswana.

Abstract

Global changes impacting on the work environment including, increased competition and new technologies, are also felt in developing countries, but their impact has not been investigated to the same extent as in develop countries. The objective of this research was to investigate the impact of demographic variables on organisational culture and employee motivation in a health insurance company in Botswana that faced considerable competition because of environmental changes. The Corporate Culture Questionnaire Lite and the Motivation Questionnaire were used to measure the two constructs and the impact of demographic variables on each construct. One hundred employees participated in the survey. The results of the multivariate analysis of variance (MANOVA) indicated that age and education affect employees’ perception of organisational culture. The results of the D-statistics further indicated significant differences between employees from different educational levels and age groups in terms of their perceptions of organisational culture. Significant positive relationships were found between employees’ motivation, their level of education and seniority, and a significant negative relationship was evident between employees’ motivation and their length of service. The results indicate somewhat different results from similar studies in South Africa suggesting that the national cultures differ in the two countries.