Perceptions of Age Generations Regarding Employee Satisfaction in a South African Organisation.

Abstract

The aim of the paper is to determine empirically through quantitative research the satisfaction levels of employees from the different age generation groups. This focus is on the perceptions of Millennials, Generation Xers and Baby-Boomers in an organisation with a population of 27 611 employees. Structural equation modelling was used to confirm the reliability and validity of the questionnaire and the data was analysed by means of the Kuskall-Wallis test. The results indicate similarities between the three generations, but also significant differences. It appears from the results that management needs to focus on the needs and expectations of the various generations to improve overall employee satisfaction. They should especially note the different expectations and needs of the younger generations.