The perceptions and nature of service delivery among government employees: An Exploratory study.

dc.contributor.author	Ledimo, Ophillia
dc.contributor.author	Martins, Nico
dc.date.accessioned	2016-10-10T07:54:22Z
dc.date.available	2016-10-10T07:54:22Z
dc.date.issued	2015
dc.identifier.citation	Ledimo, O & Martins, N. (2015). The perceptions and nature of service delivery among government employees: An Exploratory study. Journal of Governance and Regulation, Volume 4 (4), p 575 - 581	en
dc.identifier.issn	2306-6784
dc.identifier.uri	http://hdl.handle.net/10500/21656
dc.description.abstract	Innovation has become prominent within the leadership literature as an underlying and important aspect of service delivery. This study set out to determine the perceptions and nature of service delivery innovation among employees of a South African government department, using a sample of 289 participants. Statistical analysis was conducted to analyse the data which indicate that innovation is an important aspect of service delivery. This study suggests that to enhance service delivery employees should be encouraged to be innovative. The implications of the findings are discussed and recommendations for future research are made.	en
dc.language.iso	en	en
dc.publisher	Virtus Interpress	en
dc.subject	Service Delivery	en
dc.subject	Government	en
dc.subject	Innovation	en
dc.title	The perceptions and nature of service delivery among government employees: An Exploratory study.	en
dc.type	Article	en
dc.description.department	Industrial and Organisational Psychology	en