It appears as if South African companies are seeking employee's views to a growing extent to improve their business performance. How did we come to that assumption?

The Living Standards Measure (LSM), a South African marketing segmentation method, is a multivariate wealth measure based on standard of living. This article reports on whether a rationale can be found for the inclusion ...

The professional development of a career counselling intern on a satellite campus at a distance education institution was facilitated with the use of a heutagogic learning strategy. The heutagogic learning process was ...

Orientation: Research provides empirical evidence of the importance employers and employees attach to continuous learning and development opportunities as aspects of employees’ employability, retention and job and ...

Orientation: Since service quality is an important differentiator in the banking industry, it is essential to select suitable customer service centre staff, particularly those who are responsible for handling queries from ...

Orientation: This article provides a rationale for considering transformative consumer research as a research approach for investigating the relationship between consumption and consumers’ well-being in South Africa. Research ...

Our aim was to determine whether personality and ability measures can predict job performance of call centre operators in a South African communications company. The predictors were personality variables measured by the ...

The aim of the study was to explore discrimination tendency expressed in trust towards average citizens at in-nation and out-nation levels. A total of 370 Americans, Canadians and Chinese people, who were not university ...

The aim of this study was to determine (1) if there is a difference between Baby Boomers’, Generation X’s and Generation Y’s perceptions of organisational culture and if so, (2) to determine if generational sub-cultures ...