Orientation: The context of this research is the coping and wellness of call centre agents in a characteristically high-stress work environment. Research purpose: The purpose of the study was to construct a psychological ...

At the heart of the public service sector within a developing country such as South Africa , is the contentious issue of good service delivery . However , numerous budget cuts , high vacancy rates and service ...

The call centre career poses developmental challenges that require high levels of hardiness and career adaptability. This article explores whether call centre agents’ gender and hardiness significantly and positively ...

The high levels of absenteeism and turnover due to the incidence of high stress levels in the higher education call centre environment have led to renewed interest in measuring call centre agents’ work-related wellbeing. ...

Orientation : The researchers described the experiences of first-year master's students in industrial and organisational psychology in terms of their anxiety and basic assumption behaviour. Apart from their academic tasks, ...