A discussion of the influence of employee satisfaction on customer service levels

dc.contributor.author	Cant, Michael
dc.contributor.author	Van Scheers, Martha Louisa
dc.date.accessioned	2010-01-20T07:00:08Z
dc.date.available	2010-01-20T07:00:08Z
dc.date.issued	2008
dc.identifier.citation	Cant, MC & Van Scheers, ML 2009, 'A discussion of the influence of employee satisfaction on customer service levels', International Retail and Marketing Review, vol. 4, no. 2, pp. 1-8.	en
dc.identifier.uri	http://hdl.handle.net/10500/3030
dc.description	Journal article	en
dc.description.abstract	The study examines the influence that retail store price levels and salesperson service characteristics have on store customers’ repurchasing behaviour. Please note that the quality of the products sold at the retailer does not form part of the trade-off options that customers are presented with.	en
dc.language.iso	en	en
dc.publisher	International Retail and Marketing Review	en
dc.subject	Employee satisfaction	en
dc.subject	Customer service levels	en
dc.subject	Retail store	en
dc.subject	Repurchasing behaviour	en
dc.subject	Trade-off	en
dc.title	A discussion of the influence of employee satisfaction on customer service levels	en
dc.type	Article	en