Employee performance management development system : a case of the Department Government Communication and Information Systems

Abstract

The Constitution of Republic of South Africa, 1996 stipulates that public service should promote human resource management and career development to maximise human capabilities. The introduction of the Employee Performance Management and Development System (EPMDS) is an organised effort to improve performance through an ongoing process of establishing desired outcomes, setting performance standards to improve performance and productivity improve quality of public service delivery. The implementation of EPMDS in the South African government has recently attracted a lot of disputes, this ignited my interest in conducting research in this area. The Provincial and Local Liaison (PLL) in the Government Communication and Information System (GCIS) is also expected to implement the EPMDS as it is a Chief Directorate in the government department. The study was set to investigate whether the EPMDS of the PLL Chief Directorate in the GCIS enhances the performance of public servants and the effectiveness of the public service. The approach to this study was exploratory in nature and thus has adopted a quantitative research method, utilising the PLL Chief Directorate as a case study. The major finding of the study suggests that the implementation of the EPMDS in the PLL Chief Directorate does not effectively enhance the performance of public servants in the department, due to inadequate training of managers and supervisors as implementers of the system. The study concludes that continuous training of supervisors and managers on the implementation of the EPMDS may positively contribute towards realising its objective of enhance the performance of public servants in the public service.

Molaotheo wa Rephaboliki ya Afrika Borwa wa 1996, o bolela hore tshebeletso ya setjhaba e lokela ho phahamisa tsamaiso ya basebetsi le ntshetsopele ya mesebetsi ho hodisa bokgoni ba batho. Ho tsebahatswa ha Sistimi ya Tsamaiso ya Tshebetso ya Basebetsi (EPMDS) mafapheng a mmuso wa Afrika Borwa e bile boiteko bo hlophisitsweng ba ho ntlafatsa tshebetso le tlhahiso le boleng ba phano ya ditshebeletso tsa setjhaba ka tshebetso e tswelang pele ya ho theha diphetho tse lakatsehang le ho beha maemo a tshebetso. Ho kengwa tshebetsong ha EPMDS Afrika Borwa ho bakile ho se dumellane ha setjhaba, mme se ileng sa tsosa thahasello ya mofuputsi ya ho etsa dipatlisiso sebakeng sena. Kgokahano ya Diprofinse le ya Dibaka (PLL) ho Tsamaiso ya Dipuisano le Tlhahisoleseding ya Mmuso (GCIS) e lebelletswe ho kenya tshebetsong EPMDS kaha e le bolaodi bo ka sehloohong lefapheng lena la mmuso. Maikemisetso a thuto e ne e le ho batlisisa haeba EPMDS ya Bookamedi-bo boholo ba PLL ka ho GCIS e ntlafatsa mosebetsi wa basebetsi ba mmuso le ho sebetsa hantle ha tshebetso tsa setjhaba. Mokgwa o latelwang thutong ena e ne e le wa tlhaloso ka tlhahlo. Ho ile ha amohelwa mokgwa wa ho etsa dipatlisiso tsa boleng, o neng o kenyelletsa ho sebedisa Bolaodi bo ka Sehloohong ba PLL ho GCIS e le boithuto ba taba. Sephetho se ka sehloohong se hlosa hore ho kengwa tshebetsong ha EPMDS Lefapheng le ka Sehloohong la Botsamaisi ba PLL ha ho phahamise hantle tshebetso ya basebeletsi ba setjhaba ho GCIS, ka lebaka la kwetliso e sa lekaneng ya baokamedi le batsamaisi e le ba kenyang tshebetsong tsamaiso ena. Qetelo e fihletsweng ke sephetho sena ke hore phano ya dithupelo tse tswelang pele mabapi le ho kengwa thebetsong ha EPMDS ho baokameli le batsamaisi e ka kenya letsoho molemong wa ho matlafatsa tshebetso ya basebeletsi ba setjhaba.

UMthethosisekelo WaseNingizimu Afrika, ka-1996, ubeka ukuthi izisebenzi zikahulumeni kufanele zikhuthaze ukuphathwa kwabasebenzi kanye nokuthuthukiswa kwemisebenzi ukuze kwandiswe amakhono abantu. Ukwethulwa koHlelo Lokuphathwa Kokusebenza Kwabasebenzi Nokuthuthukiswa (i-EPMDS) eminyangweni kahulumeni waseNingizimu Afrika bekuwumzamo ohleliwe wokuthuthukisa ukusebenza nokukhiqiza kanye nezinga eliphezulu lokulethwa kwemisebenzi yomphakathi ngokusebenzisa inqubo eqhubekayo yokusungula imiphumela efiselekayo kanye nokubeka amazinga okusebenza. Ukuqaliswa kokusebenza kwe-EPMDS eNingizimu Afrika sekudale impikiswano enkulu, kwasusa intshisekelo yomcwaningi ekwenzeni ucwaningo kule ndawo. Ukuxhumana Kwezifundazwe Nezasekhaya (PLL) oHlelweni Lwezokuxhumana Nolwazi LukaHulumeni (i-GCIS) kulindeleke ukuthi luqalise ukusebenza kwe-EPMDS njengoba iyihhovisi lomqondisi omkhulu kulo mnyango kahulumeni. Inhloso yalolu cwaningo bekuwukuphenya ukuthi i-EPMDS yoPhiko Oluyinhloko Lomqondisi we-PLL ku-GCIS iyakuthuthukisa yini ukusebenza kwezisebenzi zikahulumeni kanye nempumelelo yezisebenzi zikahulumeni. Indlela elandelwe kulolu cwaningo bekuwukuhlola ngokwemvelo. Kwamukelwa indlela yocwaningo ehlanganisa ukuqoqa nokuhlaziya imininingwane okungeyona izinombolo, ebandakanya ukusebenzisa iHhovisi Lobuqondisi Le-PLL ku-GCIS njengocwaningo. Okukhulu okutholwe kulolu cwaningo kuphakamisa ukuthi ukuqaliswa kwe-EPMDS oPhikweni Oluyinhloko Lomqondisi we-PLL akukhulisi ngempumelelo ukusebenza kwezisebenzi zikahulumeni ku-GCIS, ngenxa yokuqeqeshwa okunganele kwabaphathi nezinduna njengabaqalisi bohlelo. Isiphetho esithathwe kulokhu okutholakele ukuthi ukuhlinzekwa koqeqesho oluqhubekayo mayelana nokuqaliswa kwe-EPMDS kubaphathi nezinduna kungaba negalelo elihle ekuthuthukiseni ukusebenza kwezisebenzi zikahulumeni.