The Constitution of Republic of South Africa, 1996 stipulates that public service should
promote human resource management and career development to maximise human
capabilities. The introduction of the Employee Performance Management and Development
System (EPMDS) is an organised effort to improve performance through an ongoing process
of establishing desired outcomes, setting performance standards to improve performance and
productivity improve quality of public service delivery. The implementation of EPMDS in the
South African government has recently attracted a lot of disputes, this ignited my interest in
conducting research in this area. The Provincial and Local Liaison (PLL) in the Government
Communication and Information System (GCIS) is also expected to implement the EPMDS as
it is a Chief Directorate in the government department.
The study was set to investigate whether the EPMDS of the PLL Chief Directorate in the
GCIS enhances the performance of public servants and the effectiveness of the public
service. The approach to this study was exploratory in nature and thus has adopted a
quantitative research method, utilising the PLL Chief Directorate as a case study. The major
finding of the study suggests that the implementation of the EPMDS in the PLL Chief
Directorate does not effectively enhance the performance of public servants in the department,
due to inadequate training of managers and supervisors as implementers of the system. The
study concludes that continuous training of supervisors and managers on the implementation
of the EPMDS may positively contribute towards realising its objective of enhance the
performance of public servants in the public service.
Molaotheo wa Rephaboliki ya Afrika Borwa wa 1996, o bolela hore tshebeletso ya setjhaba e
lokela ho phahamisa tsamaiso ya basebetsi le ntshetsopele ya mesebetsi ho hodisa bokgoni ba
batho. Ho tsebahatswa ha Sistimi ya Tsamaiso ya Tshebetso ya Basebetsi (EPMDS)
mafapheng a mmuso wa Afrika Borwa e bile boiteko bo hlophisitsweng ba ho ntlafatsa
tshebetso le tlhahiso le boleng ba phano ya ditshebeletso tsa setjhaba ka tshebetso e tswelang
pele ya ho theha diphetho tse lakatsehang le ho beha maemo a tshebetso. Ho kengwa
tshebetsong ha EPMDS Afrika Borwa ho bakile ho se dumellane ha setjhaba, mme se ileng
sa tsosa thahasello ya mofuputsi ya ho etsa dipatlisiso sebakeng sena. Kgokahano ya
Diprofinse le ya Dibaka (PLL) ho Tsamaiso ya Dipuisano le Tlhahisoleseding ya Mmuso
(GCIS) e lebelletswe ho kenya tshebetsong EPMDS kaha e le bolaodi bo ka sehloohong
lefapheng lena la mmuso. Maikemisetso a thuto e ne e le ho batlisisa haeba EPMDS ya
Bookamedi-bo boholo ba PLL ka ho GCIS e ntlafatsa mosebetsi wa basebetsi ba mmuso le ho
sebetsa hantle ha tshebetso tsa setjhaba. Mokgwa o latelwang thutong ena e ne e le wa tlhaloso
ka tlhahlo. Ho ile ha amohelwa mokgwa wa ho etsa dipatlisiso tsa boleng, o neng o
kenyelletsa ho sebedisa Bolaodi bo ka Sehloohong ba PLL ho GCIS e le boithuto ba taba.
Sephetho se ka sehloohong se hlosa hore ho kengwa tshebetsong ha EPMDS Lefapheng le ka
Sehloohong la Botsamaisi ba PLL ha ho phahamise hantle tshebetso ya basebeletsi ba setjhaba
ho GCIS, ka lebaka la kwetliso e sa lekaneng ya baokamedi le batsamaisi e le ba kenyang
tshebetsong tsamaiso ena. Qetelo e fihletsweng ke sephetho sena ke hore phano ya dithupelo
tse tswelang pele mabapi le ho kengwa thebetsong ha EPMDS ho baokameli le batsamaisi e ka
kenya letsoho molemong wa ho matlafatsa tshebetso ya basebeletsi ba setjhaba.
UMthethosisekelo WaseNingizimu Afrika, ka-1996, ubeka ukuthi izisebenzi zikahulumeni
kufanele zikhuthaze ukuphathwa kwabasebenzi kanye nokuthuthukiswa kwemisebenzi ukuze
kwandiswe amakhono abantu. Ukwethulwa koHlelo Lokuphathwa Kokusebenza
Kwabasebenzi Nokuthuthukiswa (i-EPMDS) eminyangweni kahulumeni waseNingizimu
Afrika bekuwumzamo ohleliwe wokuthuthukisa ukusebenza nokukhiqiza kanye nezinga
eliphezulu lokulethwa kwemisebenzi yomphakathi ngokusebenzisa inqubo eqhubekayo
yokusungula imiphumela efiselekayo kanye nokubeka amazinga okusebenza. Ukuqaliswa
kokusebenza kwe-EPMDS eNingizimu Afrika sekudale impikiswano enkulu, kwasusa
intshisekelo yomcwaningi ekwenzeni ucwaningo kule ndawo. Ukuxhumana Kwezifundazwe
Nezasekhaya (PLL) oHlelweni Lwezokuxhumana Nolwazi LukaHulumeni (i-GCIS)
kulindeleke ukuthi luqalise ukusebenza kwe-EPMDS njengoba iyihhovisi lomqondisi
omkhulu kulo mnyango kahulumeni.
Inhloso yalolu cwaningo bekuwukuphenya ukuthi i-EPMDS yoPhiko Oluyinhloko
Lomqondisi we-PLL ku-GCIS iyakuthuthukisa yini ukusebenza kwezisebenzi zikahulumeni
kanye nempumelelo yezisebenzi zikahulumeni. Indlela elandelwe kulolu cwaningo
bekuwukuhlola ngokwemvelo. Kwamukelwa indlela yocwaningo ehlanganisa ukuqoqa
nokuhlaziya imininingwane okungeyona izinombolo, ebandakanya ukusebenzisa iHhovisi
Lobuqondisi Le-PLL ku-GCIS njengocwaningo. Okukhulu okutholwe kulolu cwaningo
kuphakamisa ukuthi ukuqaliswa kwe-EPMDS oPhikweni Oluyinhloko Lomqondisi we-PLL
akukhulisi ngempumelelo ukusebenza kwezisebenzi zikahulumeni ku-GCIS, ngenxa
yokuqeqeshwa okunganele kwabaphathi nezinduna njengabaqalisi bohlelo. Isiphetho
esithathwe kulokhu okutholakele ukuthi ukuhlinzekwa koqeqesho oluqhubekayo mayelana
nokuqaliswa kwe-EPMDS kubaphathi nezinduna kungaba negalelo elihle ekuthuthukiseni
ukusebenza kwezisebenzi zikahulumeni.
