Factors contributing to the foster care backlog : service providers’ perspectives and suggestions

Abstract

The backlog in foster care applications has been an issue in the Department of Health and Social Development, Johannesburg office, for the last number of years, resulting in foster care placement applications accumulating and families’ quality of life being affected and compromised. The service providers are inundated with high caseloads. Foster care applications could take up to a year or longer before they are processed and finalised at the Children’s Court. The aim of the study was to explore and describe the factors contributing to the foster care backlog from the service providers’ perspective and to provide suggestions to address this continuing backlog. The researcher employed a qualitative research approach and an explorative, descriptive and contextual research design. Factors such as high caseloads, lack of resources and lack of support and training from management were identified as contributing to the backlog. Recommendations made are the immediate filling of vacant posts, induction of new social workers, provision of adequate resources and infrastructure as well as the division of foster care services.