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Social regulations in South Africa : a case study of the independent communication authority of South Africa (ICASA)

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dc.contributor.advisor Socikwa, M.M. Rammutla, Ramasela Betty 2011-05-27T08:44:29Z 2011-05-27T08:44:29Z 2010-10
dc.description.abstract Social regulation, as applied specifically to the telecommunications sector, is a new phenomenon in most countries. It was only in the 1960s, with the establishment of regulatory agencies, that social regulation became important. The regulators are mandated by their country’s legislative and regulatory frameworks to meet social objectives. This study examined the extent to which ICASA protects consumers as it is mandated to do by the Electronic Communications Act 36 of 2005. The study found that ICASA has adopted mechanisms of protecting consumers, namely by conducting awareness campaigns, road shows and workshops in all the nine provinces of South Africa in order to educate and inform consumers about the procedures of lodging complaints and to make them aware of their rights. However, despite ICASA’s endeavours to ensure consumer protection, most consumers are neither aware of their rights and how to efficiently exercise them nor the procedures of lodging complaints. ICASA protects consumers to a reasonable extent but it can do more when the enduser and subscriber service charter regulations are finalised. en
dc.format.extent 1 online resource (165 leaves)
dc.language.iso en en
dc.subject Social regulation en
dc.subject Telecommunications en
dc.subject Regulatory frameworks en
dc.subject Social objectives en
dc.subject Campaigns en
dc.subject Consumer protection en
dc.subject Consumer rights en
dc.subject.ddc 384.0968
dc.subject.lcsh Independent Communications Authority of South Africa
dc.subject.lcsh Telecommunication policy -- South Africa
dc.subject.lcsh Telecommunication systems
dc.subject.lcsh Consumer protection
dc.title Social regulations in South Africa : a case study of the independent communication authority of South Africa (ICASA) en
dc.type Dissertation en
dc.description.department Communication Science M. A. (International Communication)

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