Institutional Repository

Exploring the construction of work-life balance amongst black women and men in a customer care environment

Show simple item record

dc.contributor.advisor Barnard, Helene Antoni
dc.contributor.author Veiga, Sonia Cristina Borges
dc.date.accessioned 2009-11-16T12:04:36Z
dc.date.available 2009-11-16T12:04:36Z
dc.date.issued 2009-02
dc.identifier.citation Veiga, Sonia Cristina Borges (2009) Exploring the construction of work-life balance amongst black women and men in a customer care environment, University of South Africa, Pretoria, <http://hdl.handle.net/10500/2895> en
dc.identifier.uri http://hdl.handle.net/10500/2895
dc.description.abstract In contemporary society, work and home represent the two most significant domains in the life of working individuals. South Africa’s socioeconomic, political, and societal circumstances will influence employees’ experiences of work-life balance differently, compared to that of employees in other countries, suggesting that the construction of work-life balance amongst different race and cultural groups may differ. The present study used in-depth qualitative interviews with ten black women and men employed in a customer care environment, to explore their construction of work-life balance. A grounded theory approach was used to analyse the data and identify themes. This study suggests that work-life balance is a unique experience for individuals, which varies over time and in different situations. The study confirmed that attaining work-life balance is a process of balancing ever-changing experiences over time, and in different life stages. The results of this study are also discussed in relation to the relevant literature. en
dc.format.extent 1 online resource (156 leaves)
dc.language.iso en en
dc.subject Black women and men en
dc.subject Customer care en
dc.subject Grounded theory en
dc.subject Qualitative research en
dc.subject Work-life balance en
dc.subject.ddc 306.3610968
dc.subject.lcsh Work and family -- South Africa
dc.subject.lcsh Quality of work life -- South Africa
dc.subject.lcsh Men -- Employment -- South Africa
dc.subject.lcsh Women -- Employment -- South Africa
dc.subject.lcsh Customer services
dc.title Exploring the construction of work-life balance amongst black women and men in a customer care environment en
dc.type Dissertation en
dc.description.department Industrial and Organisational Psychology
dc.description.degree M. Com. (Industrial and Organisational Psychology)


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search UnisaIR


Browse

My Account

Statistics