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Browsing Department of Business Management by Subject "Bank employees -- Information technology -- South Africa -- Case studies"

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A typology of the requisite skills for financial services employees to enhance self-service technology usage : the case of the South African banking industry

Thaver, Gerald (2015-02)

Financial services institutions invest in self–service technologies for various reasons. These include the demands to rationalise costs and to meet the channel preferences of a „technology- savvy‟ client base. Some advantages ...

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