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Maximising Generational Capacity for an Effective South African Public Service.

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dc.contributor.author Kahn S.B.
dc.contributor.author Louw, V.N.
dc.date.accessioned 2018-12-13T12:08:44Z
dc.date.available 2018-12-13T12:08:44Z
dc.date.issued 2016
dc.identifier.citation Kahn, SB & Louw, VN. 2016. Maximising Generational Capacity for an Effective South African Public Service. Journal of Public Administration, Vol. 51(4). p. 741 - 757 en
dc.identifier.issn 0036-0767
dc.identifier.uri http://hdl.handle.net/10500/25149
dc.description.abstract The South African public service has an ageing workforce that will soon retire with a volume of untapped institutional knowledge that would be a total loss, if it is not retained. The knowledge and capabilities of Baby Boomers (BB), Generation X (Gen X), Generation Y (Gen Y) and Generation Z (Gen Z) are a means to build institutional human resource (HR) capacity. This article examines the extent to which generational competence may enhance the public service HR capacity to provide better services to all South Africans. The findings show that in-organisation education, training and development (ETD) increase institutional capacity. They revealthatthe maximisation of generational capacity improves institutional systems and processes. The results show that generational capacity requires renewed mindsets from all generations, and a willingness to collaborate and exchange skills between seniors and juniors. They reveal that the sum of generational competence would increase the public service HR capacity to provide better services to all communities. It is recommended that a culture should be created in which intergenerational competence can be exchanged, which would enable institutions to retain unique institutional competence and knowledge. en
dc.language.iso en en
dc.publisher SAAPAM en
dc.subject Generational Capacity en
dc.subject South Africa en
dc.subject Public Service en
dc.subject Training and Development en
dc.subject Baby Boomers en
dc.subject Generation X en
dc.subject Generation Y en
dc.subject Generation Z en
dc.title Maximising Generational Capacity for an Effective South African Public Service. en
dc.type Article en
dc.description.department Public Administration en


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