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Evaluating human resource policy in managing absenteeism : a case of the City of Tshwane

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dc.contributor.advisor Alers, Corlia
dc.contributor.author Moletsane, Mphacha Innocentia
dc.date.accessioned 2018-11-22T04:53:44Z
dc.date.available 2018-11-22T04:53:44Z
dc.date.issued 2018-01
dc.identifier.citation Moletsane, Mphacha Innocentia (2018) Evaluating human resource policy in managing absenteeism : a case of the City of Tshwane, University of South Africa, Pretoria, <http://hdl.handle.net/10500/25056>
dc.identifier.uri http://hdl.handle.net/10500/25056
dc.description.abstract Absenteeism in the workplace is a longstanding challenge practised by employees for various reasons. It persists despite the numerous efforts undertaken to curb it. The City of Tshwane Metropolitan Municipality is concerned with excessive employee absenteeism. Present research evaluates the City of Tshwane’s human resources policy for managing absenteeism. Causes of absenteeism are critically examined, particular attention being paid to the different leave-types that impinge on service delivery within the City of Tshwane. Within a qualitative research framework, personal semi-structured interviews were used to gather data from staff members of the Leave Capturing Office of the City of Tshwane. The targeted office is responsible for leave management, which includes capturing, recording and encashment of leave. In addition to the questionnaire, the leave management policy as well as sick-leave statistics were brought to bear on this study of absenteeism at the City of Tshwane. Study findings highlighted factors such as job dissatisfaction, unpleasant working relations, favouritism, low wages, lack of resources, stress at the workplace alongside boredom with routine unchallenging tasks as significant causes of absenteeism. The study also found sick-leave to be the form of reported absence most misused by employees. In general, employees take two days sick leave, which is the maximum an employee can take without requiring a medical certificate. Recommendations include that management should invest in a total process that can control and mitigate absenteeism related risks that may adversely affect operations at the City of Tshwane. en
dc.format.extent 1 online resource (xii, 143 leaves) : illustrations, map
dc.language.iso en en
dc.subject Employee absenteeism en
dc.subject Sickness absence en
dc.subject Workplace absenteeism en
dc.subject Absenteeism management en
dc.subject Dissatisfaction en
dc.subject Disciplinary action en
dc.subject Unreported absence en
dc.subject City of Tshwane en
dc.subject.ddc 658.3010968227
dc.subject.lcsh Manpower planning -- South Africa -- City of Tshwane Metropolitan Municipality en
dc.subject.lcsh Personnel management -- South Africa -- City of Tshwane Metropolitan Municipality en
dc.subject.lcsh Manpower policy -- South Africa -- City of Tshwane Metropolitan Municipality en
dc.subject.lcsh Absenteeism (Labor) -- South Africa -- City of Tshwane Metropolitan Municipality en
dc.title Evaluating human resource policy in managing absenteeism : a case of the City of Tshwane en
dc.type Dissertation en
dc.description.department Public Administration en
dc.description.degree M. Admin. (Public Administration)


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  • Unisa ETD [8700]
    Electronic versions of theses and dissertations submitted to Unisa since 2003

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