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Applying principles of total quality management to a learning process: a case study

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Title: Applying principles of total quality management to a learning process: a case study
Author: Steyn, G.M.
URI: http://hdl.handle.net/10500/242
Date: 2000
Citation: Steyn, G.M. 2000. 'Applying principles of total quality management to a learning process: a case study'. South African Journal of Higher Education 14(1):174-184


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