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The relationship between personality variables and work performance of credit controllers in a bank

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dc.contributor.advisor De Beer, M. en
dc.contributor.author Coetzee, Olga en
dc.date.accessioned 2009-08-25T10:57:12Z
dc.date.available 2009-08-25T10:57:12Z
dc.date.issued 2009-08-25T10:57:12Z
dc.date.submitted 2003-11-30 en
dc.identifier.uri http://hdl.handle.net/10500/1841
dc.description.abstract The primary aim of the research has been to determine whether there is a relationship between personality variables as measured by the Occupational Personality Questionnaire (OPQ32i) and the work performance of credit controllers in a bank. Work performance was measured by means of internal company data sources. A literature review was used to verify whether there is a theoretical relationship between personality and work performance and strong evidence was found. The sample consisted of 89 credit controllers. The relationship between personality variables and work performance was determined by means of correlation studies and multiple regression analyses. Results are reported both in terms of statistical significance and effect sizes. Key terms: personality, work performance, credit control, personality trait theory, Sixteen Personality Factors questionnaire (16PF), Occupational Personality Questionnaire (OPQ). en
dc.format.extent 1 online resource (139 leaves)
dc.language.iso en en
dc.subject Personality variables en
dc.subject Occupational Personality Questionnaire en
dc.subject Work perfomance en
dc.subject Banks en
dc.subject Credit controllers en
dc.subject.ddc 658.3019
dc.subject.lcsh Personality and occupation
dc.subject.lcsh Interorganizational relations
dc.subject.lcsh Organizational behavior
dc.subject.lcsh Occupational Personality Questionnaire
dc.subject.lcsh Credit departments -- Employees
dc.subject.lcsh Credit control -- Employees
dc.subject.lcsh Employees -- Rating of
dc.subject.lcsh Sixteen Personality Factor Questionnaire
dc.title The relationship between personality variables and work performance of credit controllers in a bank en
dc.type Dissertation en
dc.description.department Industrial and Organizational Psychology en
dc.description.degree M.Com. (Industrial Psychology) en


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