Institutional Repository

The impact of change management on role conflict, role ambiguity and job satisfaction in a transport organisation

Show simple item record

dc.contributor.advisor Watkins, Michael L.
dc.contributor.advisor Vosloo, Salomé Erna
dc.contributor.author Van Niekerk, Elna en
dc.date.accessioned 2015-01-23T04:24:25Z
dc.date.available 2015-01-23T04:24:25Z
dc.date.issued 1998-11 en
dc.identifier.citation Van Niekerk, Elna (1998) The impact of change management on role conflict, role ambiguity and job satisfaction in a transport organisation, University of South Africa, Pretoria, <http://hdl.handle.net/10500/17736> en
dc.identifier.uri http://hdl.handle.net/10500/17736
dc.description.abstract Organisations and job content will continually change irrespective of the employee or job context. The ability to understand, initiate and manage change is therefore, an essential skill for any change agent. The general aim of this research was to investigate the impact of change management on role conflict, role ambiguity and job satisfaction. "Change management", "role conflict", "role ambiguity" and "job satisfaction" were conceptualised. This change process was described and the effect of change management on role conflict, role ambiguity and job satisfaction was determined. Instruments for measuring these concepts were administered among 116 employees who have been subjected to extensive organisational change within a large transport organisation. It was found that change management has a significant impact on role conflict, role ambiguity and job satisfaction. The change management process used in this research potentially enables Human Resources managers and change agents to reduce role conflict, role ambiguity and job satisfaction during large scale organisation change.
dc.format.extent 1 online resource (ix, 115 leaves) en
dc.language.iso en
dc.subject Change management
dc.subject Role conflict
dc.subject Role ambiguity
dc.subject Job satisfaction
dc.subject Resistance to change
dc.subject Vision
dc.subject Communication
dc.subject Business processes
dc.subject Team change
dc.subject Leadership
dc.subject.ddc 658.406 en
dc.subject.lcsh Organizational change -- Management -- Psychological aspects en
dc.subject.lcsh Role conflict -- Effect of organizational change on en
dc.subject.lcsh Job satisfaction -- Effect of organizational change on en
dc.title The impact of change management on role conflict, role ambiguity and job satisfaction in a transport organisation en
dc.type Dissertation
dc.description.department Industrial and Organisational Psychology
dc.description.degree M.Comm. (Industrial Psychology) en


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search UnisaIR


Browse

My Account

Statistics