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Usability and Internet-based banking

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dc.contributor.advisor Kotzé, Paula, 1956- Van Dyk, Tobias Jan en 2015-01-23T04:24:24Z 2015-01-23T04:24:24Z 1999-06 en
dc.identifier.citation Van Dyk, Tobias Jan (1999) Usability and Internet-based banking, University of South Africa, Pretoria, <> en
dc.description.abstract Usability refers to the study and measurement of the quality of human-computer interaction. Internet-based banking is a task-oriented, goal-directed, Web-based, E-commerce application where users access and manipulate bank accounts remotely through a Web browser interface. The examination of the usability of this interaction through the distributed medium of the Internet formed the research basis. The aims of the research are to review the application of general usability principles and properties to Internet-based banking, examine existing usability guidelines for hypermedia and Web design, and apply these during a structured evaluation of local and international online banking facilities. The research instrument is a combination of a checklist-based and heuristic evaluation, and is preceded by a task analysis. Three research questions are addressed and solutions suggested. These are related to improving Internet banking usability, finding the best approach for measuring this, and creating an awareness that Web usability is important.
dc.format.extent 1 online resource (230 leaves) en
dc.subject Usability
dc.subject Human computer interaction
dc.subject HCI
dc.subject Hypermedia
dc.subject Hypertext
dc.subject Heuristic evaluation
dc.subject Checklist evaluation
dc.subject Task analysis
dc.subject Task analysis for knowledge description
dc.subject TAKD
dc.subject Web page design
dc.subject E-commerce
dc.subject Internet banking
dc.subject PC banking
dc.subject Home banking
dc.subject Online banking
dc.subject Electronic banking
dc.subject E-banking
dc.subject Virtual banking
dc.subject.ddc 332.102854678 en
dc.subject.lcsh Electronic funds transfers en
dc.subject.lcsh Banks and banking -- Data processing en
dc.subject.lcsh Online banking en
dc.subject.lcsh Internet banking en
dc.title Usability and Internet-based banking en
dc.description.department Science M.Sc. (Informatyion Systems) en

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