The impact of external quality assurance on University libraries in Kenya

Abstract

The study investigated the impact of accreditation, a process of external quality assurance (EQA) on university libraries in Kenya. The study demonstrated that globalization and commercialization had affected higher education systems. An increasing emphasis was towards outcomes of higher education and evaluators were looking for new data and indicators that demonstrate that students have mastered specific objectives because of their education. The philosophy of pragmatism formed the basis of this study and the mixed research method was used for data collection. This study adopted a sequential mixed model design and data was collected in two phases. Questionnaires and interview survey methods were used to collect both quantitative and qualitative data for this study. A total of 27 (87%) of the 31 respondents from private and public universities completed and returned the questionnaires. Based on the findings from the questionnaire survey five heads of university libraries were interviewed. The findings of the study established that accreditation had made significant impacts on university libraries in Kenya. It was evident that the university librarians did not undertake self-assessment as a step prior to the accreditation visit. The standards used for evaluation of university libraries only covered inputs. The types of measures collected were only descriptive inputs of the libraries. From the findings, it was evident that there was no collection of statistics nationally. It was also evident from the findings that there were no specific performance indicators to facilitate self-assessment and benchmarking between university libraries.The study recommended that CHE should also advocate the use of self-evaluation in university libraries and evaluate university libraries based on evidence of normative practice, hence the need for revision of the standards. The standards should focus on outputs and outcomes of the library programs as primary indicators of quality. The study further recommended that university libraries in Kenya adopt the use of standardized instruments for data collection such as LibQual. In order to develop a culture of assessment in university libraries in Kenya the study recommended a performance evaluation model with a set of nine criteria including 26 indicators.