Adoption and use of the integrated library management system in the Nkangala district municipality community libraries, South Africa

Abstract

Adoption and implementation of Integrated Library Management Systems (ILMS) are essential components of modernising library operations and improving user experiences in community libraries. Some District Municipality Community Libraries in South Africa have not completely adopted the use of an ILMS, even though libraries have moved to ILMS to better manage their collections and improve their services. The aim of this research was to ascertain the extent of the adoption and use of the ILMS in the Nkangala District Municipality Libraries (NDMCL). This study employed a constructivist research paradigm to guide the research process, as this paradigm aligns with the qualitative nature of the study. A case study research approach was used to explore the experiences and challenges faced by the librarians within the district. Seventeen (17) Librarians from the District were purposefully chosen to participate depending on their subject knowledge for this qualitative study. Data was obtained through semi-structured interviews and it was thematically analysed using Atlas.ti®. Findings revealed that the NDMCL had not fully adopted and used the Mpumalanga Library Management System (MPULIMS) due to several challenges such as system compatibility, scalability, user experience resistance to change, computer illiteracy, lack of funding, inadequate training, as well as personnel and organisational unpreparedness. The research methodology involved a rigorous qualitative data collection strategy, ensuring comprehensive insights into these challenges. The research concluded that the organisational, financial, and technological aspects have a major impact on the adoption and use of ILMS in the NDMCL. The research recommended the implementation of effective change management strategies such as the hiring of computer literate personnel as well as training of staff before the adoption and implementation of ILMS to facilitate the transition to the new ILMS. Moreover, NDMCL should be provided with relevant technological equipment and materials as well as adequate funding needed for the smooth implementation and adoption of an ILMS.