Institutional Repository

Attitude of personnel at South African Air force bases towards a framework for the implementation of Total Quality Management (TQM) in the South African Air Force : an empirical view

Attitude of personnel at South African Air force bases towards a framework for the implementation of Total Quality Management (TQM) in the South African Air Force : an empirical view

Oschman, J.J.; Ströh, E.C.; Auriacombe, C. J.
URI: http://hdl.handle.net/10500/2835
Date: 2009-11-10
Type: Article

Abstract:

The purpose of this article is to discuss the attitude of personnel at the eight South African (SA) Air Force bases towards the nature and scope of a Total Quality Management (TQM) framework, which was developed for the implementation of TQM in the SA Air Force.Fourteen TQM dimensions, identified to represent the TQM framework, were used as a basis for conducting the empirical research. This article also discusses whether the implementation of TQM was acceptable at the air force bases.

Citation: Oschman, JJ,Ströh, EC, & Auriacombe, CJ 2006, 'Attitude of personnel at South African Air force bases towards a framework for the implementation of Total Quality Management (TQM) in the South African Air Force : an empirical view,Politeia, vol. 25, no. 2, pp. 131-150.

Show full item record

Files in this item

Icon
Name: stroh4.pdf
Size: 159.1Kb
Format: PDF
View/Open

Copyright Statement

Items in UNISA Institutional Repository are protected by copyright, with all rights reserved, unless otherwise indicated. Items may only be viewed and downloaded for private research and study purposes. Please acknowledge publications according to acceptable standards and norms.

This item appears in the following Collection(s)

Search UnisaIR


Browse

My Account

Statistics