Small Enterprise Finance Agency (SEFA) preparedness to implement the Protection of Personal Information (PoPI) Act, No. 4 of 2013

Abstract

This is a qualitative study on the preparedness of the Small Enterprise Finance Agency to implement the Protection of Personal Information Act (PoPI), No. 4 of 2013. The impetus for this study originated in the realisation that, after the promulgation of the Protection of Personal Information Act, No.4 of 2013 (PoPI) on 19 November 2013 to date, little done has been by public and private bodies to establish reliable controls for the processing and protection of personal information. Other factors were also considered, such as Section 13 of the National Archives and Record Service of South Africa Act (No. 43 of 1996 as amended), which requires government departments to develop, implement and maintain proper information management systems. This study intends to investigate the attitudes and opinions of those individuals involved in the management of personal information, who may contribute to the readiness to implement the PoPI Act at SEFA Head Office. The current gaps associated with the implementation of the Protection of Personal Information (PoPI) Act in SEFA are explored. The researcher also investigates the processes and procedures that are in place for the implementation of the PoPI Act and SEFA capabilities, as well as the current state of compliance to the implementation of the PoPI Act. The observation of SEFA Records Management Policy and Procedures, SEFA Records Retention Schedule, SEFA Records Classification Schedule and SEFA records storerooms compliance with ISO 11799-2003 (International Standard on Document Storage Requirements for Archives and Libraries) was the primary technique of data collection, followed by interviews based on a questionnaire. The sample involved in the questionnaire was drawn from a population of 173 staff members at the internal departments at SEFA Head Office, who manage personal information. Interviews were conducted with 10% (sample of 17 employees) of staff members from each of the 11 departments. The officials varied from Head of Departments, Managers and Administrators responsible for managing their departmental personal information. The findings show that not all required tools that were developed could be exploited to close the current gaps at SEFA Head Office, associated with the implementation of the PoPI Act. It was realised that the office does not have a plan in place to prepare for the implementation of the PoPI Act. The key results suggest that there are no policies or guidelines on the implementation of PoPI Act at SEFA Head Office. However, the researcher discovered an implemented Records Management Policy and Procedures that will form part of the foundation towards the implementation of the PoPI Act. A further study to include regional and satellite offices – namely East London, Cape Town, Mafikeng, Bloemfontein, Polokwane, Nelspruit, Kempton Park, Braamfontein, Riversands and Tshwane – is recommended.

Olu luphando ntyila-zwi malunga nokulungela kekwaweSmall Enterprise Finance Agency (SEFA) ukusebenzisa umthetho ongunombolo 4 wama2013 wokukhusela iinkcukacha eziyimfihlo. Instusa mabandla yolu phando isungulwe kukufumanisa ukuba emva kokwaziswa koMthetho wokuKhusela Iinckukacha eziyiMfihlo zoLuntu nombolo 4. Wama 2013 ngomhla we19 kuNovemba wama2013 ukuzokuthi ga ngoku, bekusekuncinane kakhulu okwenziweyo ngamalungu kawonkewonke nabucala ukumilisela iinkqubo ezizizo xa kufikelele ekuphumezeni nasekukhuseleni iinkcukacha eziyimfihlo. Kunikwe ingqwalasela amanye amabakala afana neSolotya le13 leeNkonzo zikaZwelonke zogcino Maxwebhu eMzantsi Afrika, (umthetho Nombolo.43 ka1996 njenkoko ulungisiwe). Umthetho ufuna ukuba amasebe karhulumente aphuhlise, asebenze ze agcine iinkcukacha ezizizo zenkqubo yolawulo. Olu phando lujolise ekuphandeni nge. Izimvo noluvo lwabo bantu babandakanyeka kulalwulo lweenkcukacha eziyimfihlo ezinokuthi zibenegalelo ekulungeleni okukuko kokusebenza komthetho iPoPI kundlunkulu weSEFA zinikwe ingqalelo kwakunye nezikhewu ezikhoyo ezayanyaniswa nokusebenza koMthetho Nombolo 4 wama2013 woKhuselo lweeNkcukacha eziyiMfihlo kwiSEFA. Umphandi uye waphicotha iinkqubo neendlela ezikhoyo ekusebenzeni komthetho iPoPI kunye neendlela zokusebenza zeSEFA kwakunye nemeko yokwenza ngokukuko ukusebenza umthetho iPoPI. Isampulo ithatyathwe kubasebenzi abangama173 abavela kumasebe angaphakathi alawula iinkcukacha eziyimfihlo kundlunkulu kaSEFA. Udliwano-ndlebe luthathwe kumyinge ozipesenti ezili10 (abasebenzi abali17) wabasebenzi abathathwe kwisebe ngalinye kumasebe ali11. Abasebenzi ngokwahlukana kwabo bavela kwiiNtloko zamaSebe, Abalawuli nabasebenzi abanoxanduva lokulawula iinkcukacha eziyimfihlo zamasebe abo. Ukujonga Iinkqubo noMgaqo-nkqubo woLawulo Lugcino Maxwebhu waseSEFA, Umiselo waseSEFA Wokugcina iinkcukacha, Umiselo Wokulungelanisa Amaxwebhu aseSEFA, Igumbi logcino zinkcukacha nokumelana kwalo ne ISO 11799-2003-Umgangatho Wamazwe jikelele Wendlela elindelekileyo Yokugcina Amaxwebhu ekuMgangatho wamazwe jikelele ogcino maxwebhu naMathala encwadi ibiyeyona ndlela yokuqokelela iinkcukacha kusetyenziswa udliwano- ndlebe noxwebhu lwemibuzo. Iziphumo zibonakalisa ukuba ayizizo zonke izixhobo eziyimfuneko ezithe zaphuhliswa ezinokuthi zisetyenziswe ukuvala izikhewu ezikhoyo zeSEFA ezayanyaniswa nokusebenza komthetho ongu nombolo 4 wama2013 wePoPI kundlunkulu weSEFA. Kuye kwafumaniseka ukuba i-ofisi ayinalo uhlelo olumisiweyo ukulungiselela ukusebenza komthetho iPoPI. Iziphumo ezingundoqo zibonakalisa ukuba bekungekho migaqo-nkqubo okanye zikhokelo zokusebenza komthetho iPoPI kundlunkulu weSEFA. Nangona kunjalo, umphandi ufumanise ukuba bekukho Iinkqubo noMgaqo-nkqubo Wamaxwebhu osebenzayo oza kuba yinxalenye yesiseko esikhokelela ekusebenzeni komthetho iPoPI. Kuza kuthi kubandakanywe ii-ofisi zengingqi nezifumaneka kwiindawo ngeendawo ezizezi, Imonti, iKapa, iMafikeng, iBloemfontein, iPolokwana, iNelspruit, iKempton Park, iBraamfontein, iRiversands kunye neTshwane.

Ena ke thuto e tšoanelehang mabapi le Setsi sa Lichelete sa Khoebo e Nyane (SEFA) Ho Itokisetsa ho kenya tšebetsong Molao oa Ts'ireletso ea Boitsebiso (PoPI) No. 4 ea 2013. Tsusumetso ea thuto ena e tla kamora ho tseba ho phatlalatsoa ha phatlalatso ea Ts'ireletso ea Tlhahisoleseling ea Motho Che. No. 4 of 2013 (PoPI) ka la 19 Pulungoana 2013 ho fihlela joale, ho ne ho sa na le ho entsoe hanyane haholo ke mekhatlo ea sechaba le ea poraefete ho theha taolo e ntle ha ho tluoa ho ts'ebetsong le ts'ireletso ea tlhahisoleseling ea botho. Ka ho amohela lintlha tse ling tse kang Karolo ea 13 ea National Archives and Record Service of South Africa, (Molao oa Naha 43 oa 1996 joalo ka ha o nchafalitsoe), Molao o hloka hore mafapha a mmuso a ntshe pele, a kenya ts'ebetsong le ho boloka mekhoa e nepahetseng ea taolo ea tlhahisoleseling. Phuputso ena e ikemiselitse ho fuputsa maikutlo le maikutlo a batho bao ba amehang taolong ea tlhaiso-leseling ea botho ba ka kenyang letsoho ho ikemisetseng ka nepo ho kenya tšebetsong Molao oa PoPI ho Ofisi ea Sehlooho ea SEFA. Likheo tse teng hona joale tse amanang le ts'ebetsong ea Molao oa Ts'ireletso ea Boitsebiso (PoPI) No. 4 ea 2013 ho SEFA lia hlahlojoa. Mofuputsi hape o lekola lits'ebetso le lits'ebetso tse teng bakeng sa ts'ebetsong ts'ebetso ea Molao oa PoPI le bokhoni ba SEFA, le boemo ba hajoale ba ho latela ts'ebetsong Molao oa PoPI. Mohlala ona o nkuoe ho baahi ba 173 mafapheng a ka hare a Ofisi ea Hlooho ea SEFA ba tsamaisang tlhahisoleseling. Puisano e ile ea etsoa ka 10% (mohlala oa basebetsi ba 17) ho tsoa ho e 'ngoe le e' ngoe ea mafapha a 11. Basebetsi ba ne ba fapane ho tsoa ho Hlooho ea Mafapha, Batsamaisi le Babusi ba ikarabellang bakeng sa ho laola litaba tsa bona tsa lefapha. Ho shebeloa ha Leano le Mekhoa ea Tsamaiso ea Lirekoto tsa SEFA, Setejeke sa Tlhokomelo ea Litlaleho tsa SEFA, Setejeke sa Tlhokomelo ea Litekanyetso tsa SEFA le litsi tsa polokelo tsa litheko tsa SEFA ho latela ISO 11799-2003 - Tekanyetso ea Machabeng ea Tokomane ea Tokomane bakeng sa Li-Archives le Libraries International Standard e ne e le mokhoa oa mantlha oa ho bokella data. lipuisano li sebelisa lipotso. Liphumano li bonts'a hore ha se lisebelisoa tsohle tse hlokahalang tse ileng tsa hlahisoa tse ka sebelisoang ho koala likheo tsa hona joale tsa SEFA tse amanang le ts'ebetsong ea Molao oa PoPI No. 4 oa 2013 ho Ofisi ea Hlooho ea SEFA. Ho ile ha lemohuoa hore ofisi ha e na moralo sebakeng sa ho itokisetsa ho kengoa tšebetsong ha Molao oa PoPI. Liphetho tsa bohlokoa li bontša hore ha ho na melaoana kapa tataiso mabapi le ts'ebetsong ea Molao oa PoPI ho Ofisi ea Hlooho ea SEFA. Le ha ho le joalo, mofuputsi o fumane Leano le Tsamaiso ea Tsamaiso ea Rekoto tse tla kenngwa tšebetsong e tla ba karolo ea motheo ho kengoe tšebetsong ha Molao oa PoPI. Boithuto bo bong hape ba ho kenyelletsa liofisi tsa libaka le tsa satellite, e leng; Ho khothalletsoa East London, Cape Town, Mafikeng, Bloemfontein, Polokwana, Nelspruit, Kempton Park, Braamfontein, Riversands, le Tshwane.