The role of inventory control in service quality in a South African academic library

Retief, Esther

dc.contributor.advisor	Terblanche, F.	en
dc.contributor.author	Retief, Esther	en
dc.date.accessioned	2009-08-25T11:01:52Z
dc.date.available	2009-08-25T11:01:52Z
dc.date.issued	2009-08
dc.date.submitted	2005-06-30	en
dc.identifier.citation	Retief, Esther (2009) The role of inventory control in service quality in a South African academic library, University of South Africa, Pretoria, <http://hdl.handle.net/10500/2250>	en
dc.identifier.uri	http://hdl.handle.net/10500/2250
dc.description.abstract	Service quality has always been a tacit assumption within the delivery of academic library services, but since the 1990s demands for accountability from different stakeholders, including the clients, made service quality a highly debated and researched focus in academic libraries all over the world. The scope of the study covers a wide-ranging analysis of discourses underpinning service quality and its accompanying performance indicators in academic libraries. Using the academic library of the University of South Africa as an illustrative case study, this study examines the possible impact of inventory control on the service quality of the academic library in three areas, namely access to information resources, retrieval of information resources and positive implications for sound financial management. The study's findings all point to a positive enhancement of service quality in regard to the three areas mentioned.	en
dc.format.extent	1 online resource (xv, 175 leaves)
dc.language.iso	en	en
dc.subject	University of South Africa	en
dc.subject	Stocktaking	en
dc.subject	Stock verification	en
dc.subject	Shelf reading	en
dc.subject	Service quality	en
dc.subject	Quality management	en
dc.subject	Performance indicator	en
dc.subject	Performance measurement	en
dc.subject	Library catalogue	en
dc.subject	Inventory control	en
dc.subject	Complaining behaviour	en
dc.subject	Availability study	en
dc.subject	Assurance quality	en
dc.subject	Academic library	en
dc.subject.ddc	025.82
dc.subject.lcsh	Academic libraries -- Quality control
dc.subject.lcsh	Academic libraries -- Collection development -- Management
dc.subject.lcsh	Libraries -- Inventories
dc.subject.lcsh	Libraries -- Security measures -- South Africa
dc.subject.lcsh	Book thefts -- Prevention
dc.title	The role of inventory control in service quality in a South African academic library	en
dc.type	Dissertation	en
dc.description.department	Information Science	en
dc.description.degree	M. Inf.	en