dc.contributor.advisor |
Terblanche, F.
|
en |
dc.contributor.author |
Retief, Esther
|
en |
dc.date.accessioned |
2009-08-25T11:01:52Z |
|
dc.date.available |
2009-08-25T11:01:52Z |
|
dc.date.issued |
2009-08 |
|
dc.date.submitted |
2005-06-30 |
en |
dc.identifier.citation |
Retief, Esther (2009) The role of inventory control in service quality in a South African academic library, University of South Africa, Pretoria, <http://hdl.handle.net/10500/2250> |
en |
dc.identifier.uri |
http://hdl.handle.net/10500/2250 |
|
dc.description.abstract |
Service quality has always been a tacit assumption within the delivery of academic library services, but since the 1990s demands for accountability from different stakeholders, including the clients, made service quality a highly debated and researched focus in academic libraries all over the world.
The scope of the study covers a wide-ranging analysis of discourses underpinning service quality and its accompanying performance indicators in academic libraries.
Using the academic library of the University of South Africa as an illustrative case study, this study examines the possible impact of inventory control on the service quality of the academic library in three areas, namely access to information resources, retrieval of information resources and positive implications for sound financial management. The study's findings all point to a positive enhancement of service quality in regard to the three areas mentioned. |
en |
dc.format.extent |
1 online resource (xv, 175 leaves) |
|
dc.language.iso |
en |
en |
dc.subject |
University of South Africa |
en |
dc.subject |
Stocktaking |
en |
dc.subject |
Stock verification |
en |
dc.subject |
Shelf reading |
en |
dc.subject |
Service quality |
en |
dc.subject |
Quality management |
en |
dc.subject |
Performance indicator |
en |
dc.subject |
Performance measurement |
en |
dc.subject |
Library catalogue |
en |
dc.subject |
Inventory control |
en |
dc.subject |
Complaining behaviour |
en |
dc.subject |
Availability study |
en |
dc.subject |
Assurance quality |
en |
dc.subject |
Academic library |
en |
dc.subject.ddc |
025.82 |
|
dc.subject.lcsh |
Academic libraries -- Quality control |
|
dc.subject.lcsh |
Academic libraries -- Collection development -- Management |
|
dc.subject.lcsh |
Libraries -- Inventories |
|
dc.subject.lcsh |
Libraries -- Security measures -- South Africa |
|
dc.subject.lcsh |
Book thefts -- Prevention |
|
dc.title |
The role of inventory control in service quality in a South African academic library |
en |
dc.type |
Dissertation |
en |
dc.description.department |
Information Science |
en |
dc.description.degree |
M. Inf. |
en |