The use of electronic information resources by postgraduate students at UNISA Regional Learning Centre in Ethiopia

Abstract

The aim of this study was to investigate the use of electronic information resources by postgraduate students at UNISA Regional Learning Centre in Ethiopia and to identify the problems they experience when using the UNISA online library. The literature review focuses on students’ information-seeking behaviour, with a particular emphasis on their usage of electronic information resources. Previous studies indicated that the context in which students’ information needs and their information-seeking behaviour arise can be determined by contextual and personal elements or factors. This study adopted a qualitative case study approach. Semi-structured face-to-face interviews were conducted to collect data from eight postgraduate students which were conveniently selected. The data were analysed by using a thematic data analysis technique. The study established that the majority of the respondents used electronic information resources. However, the availability of Internet connections and electricity determined the frequency with which e-resources were used. The students used information resources for various purposes, including for course work, doing assignments, preparing for examination, writing proposals, for literature reviews, for writing Master’s dissertations and doctoral theses, and for research. The study revealed that postgraduate students had basic computer and information literacy skills; however, they lacked more advanced skills and this negatively affected their usage of electronic information resources. The findings also reported that a lack of ICT infrastructure, such as limited Internet access, inadequate Internet connectivity and frequent electric power interruptions were the main factors that affected postgraduate students’ electronic information-seeking behaviour. Besides, the remoteness and poor facilities of the Akaki Branch Library also had a negative impact on students’ information usage. Recommendations are made in order to maximise the utilisation of electronic information resources and address students’ skills deficiencies experienced while they are using electronic information resource.