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Showing 4 out of a total of 4 results for collection: Research Outputs (Graduate School of Business Leadership (SBL)).
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A Quality Tool box for the Hospitality Industry
Ramphal, Roy
(
African Journal of Hospitality, Tourism and Leisure
,
2016
)
A Complaints Handling System for the Hospitality Industry
Ramphal, Roy
(
African Journal of Hospitality, Tourism and Leisure
,
2016
)
Proposed use of a Shared Services Structure for improving academic quality at public universities
Ramphal, Roy
(
2015
)
Dimensions of Advertising Agency Client Satisfaction
Jansen van Rensburg, M.
(
2010
)
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Author
Ramphal, Roy (3)
Jansen van Rensburg, M. (1)
Subject
service quality (4)
academic performance (1)
administrative services (1)
advertising industry (1)
Client satisfaction (1)
complaint handling framework (1)
customer satisfaction (1)
customer service (1)
higher education structures (1)
hospitality quality (1)
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Date Issued
2016 (2)
2010 (1)
2015 (1)
Has File(s)
Yes (4)