The primary purpose of this study was to develop a suitable framework for the application of Quality Infrastructure (QI) services by Small and Medium-Sized Enterprises (SMEs) in South Africa. The QI is a vital system that ...

This paper examines the institutionalisation of the Financial Services Regulations Act, in South Africa which gave effect to a Twin Peaks Financial Regulation Model. The aim of the paper is to introduce an institutional ...

Over the past sixty years, organizational strategy evolved from mainly product-centric to service and solution-centric. Servitization as a strategy alternative, was a catalyst in the paradigm shift to organizational ...

This study conceptualised and developed a South African leadership scale by exploring the nature of organisational leadership. Emic organisational leadership behaviours were identified and defined, theoretically and ...

Artificial Intelligence (AI) has emerged as a research field and more particularly studies pertaining to the readiness of organisations to implement AI. Although AI implementation has proliferated across industries, many ...

The study explored Total Quality Management (TQM) practices application on employees’ work-related attitudes at an engineering company in Secunda South Africa. The issue of TQM practices application on employee work-related ...

Fourth industrial revolution technology (4IR-T) applications are associated with benefits such as cost efficient measures to enhance productivity, use of effective communication channels to improve relationships between ...

The aim of this study was to explore the perceptions of customers on service quality rendered by food franchise restaurants in the area of Mthatha, OR Tambo District Municipality, Eastern Cape. The study used a qualitative ...

Research has highlighted that employee engagement has dual benefits for both personal well-being and organisational profitability and suggests that a communication perspective is valuable for deepening the understanding ...

Strategic management is vital to ensure high business performance and sustained competitive advantage in a dynamic business environment. Prior research emphasised the importance of strategic management as a core company ...