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Browsing Graduate School for Business Leadership by Subject "Perceived service quality"

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An application of a service quality framework for agricultural services institutions that render service to small-scale poultry farmers in Botswana

Nduhle, Emmanuel (2002-11)

This mixed-methods research adopts the realist and pragmatist problem-solving approach to establish an adapted SERVQUAL framework for ASIs in Botswana. The study aims to apply a modified SERVQUAL questionnaire in ...

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