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The management of an information technology infrastructure in schools in the Western Cape Province

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dc.contributor.advisor Botha, R. J. (Nico)
dc.contributor.author Perkins, Catharina Elizabetha
dc.date.accessioned 2013-04-26T12:15:41Z
dc.date.available 2013-04-26T12:15:41Z
dc.date.issued 2012-11
dc.identifier.citation Perkins, Catharina Elizabetha (2012) The management of an information technology infrastructure in schools in the Western Cape Province, University of South Africa, Pretoria, <http://hdl.handle.net/10500/9266> en
dc.identifier.uri http://hdl.handle.net/10500/9266
dc.description.abstract This research conceptualises IT infrastructure management at secondary schools in the WCED (Western Cape Education Department). This includes whether or not secondary schools in the WCED make use of a full time, on-site network administrator or whether a teacher acts as on-site network administrator. The literature review studied the effectiveness of IT infrastructure management which includes hardware, software, policies, computer network, security; staff management and BYOD (bring your own device). The management of IT infrastructure at secondary schools within the WCED differs widely from school to school, and its functionality depends on many factors. The quantitative study revealed problem areas within IT infrastructure management at secondary schools in the WCED. Furthermore the quantitative study also revealed that there is a need for best practice guidelines with regards to IT infrastructure management in order to improve service delivery. The literature review provided sources for best practice IT infrastructure management. en
dc.description.abstract Rekenaar infrastruktuur by sekondere skole in die WKOD (Wes Kaapse Onderwys Departement) word in die navorsing beskryf. Die studie ondersoek verskillende strukture naamlike skole wat 'n voltydse netwerk administrateur het en skole waar 'n onderwyser die verantwoordelikheid aanneem van 'n netwerk administrateur. Die effektiewe beheer van rekenaar infrastrukture word bespreek. Dit sluit hardeware, sagteware, beleid formulasie, rekenaar netwerk, sekuriteit, personeel bestuur, en BYOD (bring jou eie toestel). Die bestuur van rekenaar infrastruktuur verskil van skool tot skool en die effektiewe bestuur daarvan word deur baie faktore beinvloed. Die kwantitatiewe studie het probleem areas vir die bestuur van rekenaar infrastruktuur by sekondere skole in die WKOD uitgewys. Die kwantitatiewe studie het verder die behoefte vir beste praktyk riglyne uitgewys om sodoende better dienslewering te verseker. Die literere studie het beste praktyk riglyne vir rekenaar infrastruktuur bestuur genoem. af
dc.format.extent 1 online resource (xiii, 160 leaves) : illustrations (some color) en
dc.language.iso en en
dc.rights University of South Africa en
dc.subject Best Practice en
dc.subject BYOD en
dc.subject Cloud en
dc.subject Computer en
dc.subject Computer lab en
dc.subject Facebook en
dc.subject FITS en
dc.subject Framework en
dc.subject Guidelines en
dc.subject Hardware en
dc.subject Head of department en
dc.subject ICT en
dc.subject Infrastructure en
dc.subject Information communication technology en
dc.subject Information technology en
dc.subject Infrastructure en
dc.subject IT en
dc.subject IT Infrastructure Management en
dc.subject ITIL en
dc.subject Management en
dc.subject Computer network en
dc.subject Network administrator en
dc.subject Online survey en
dc.subject Policies en
dc.subject Principal en
dc.subject Secondary school en
dc.subject Network security en
dc.subject Senior management team en
dc.subject Software en
dc.subject Teacher en
dc.subject WCED en
dc.subject Western Cape Education Department en
dc.subject.ddc 373.0285
dc.subject.lcsh Education, Secondary -- South Africa -- Western Cape -- Data processing -- Management en
dc.subject.lcsh Educational technology -- South Africa -- Western Cape -- Management en
dc.subject.lcsh Information technology -- South Africa -- Western Cape -- Management en
dc.subject.lcsh Computer-assisted instruction -- South Africa -- Western Cape -- Management en
dc.title The management of an information technology infrastructure in schools in the Western Cape Province en
dc.title.alternative Bestuur van rekenaar tegnologie in skole van die Wes Kaapse Onderwys Departement af
dc.type Dissertation en
dc.description.department Educational Leadership and Management en
dc.description.degree M. Ed. (Education Management)


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