Evaluating the level of job satisfaction of financial inspectors in the Limpopo Inspectorate Division

Abstract

The purpose of this research was to investigate the level of job satisfaction among financial inspectors in order to measure the level of job satisfaction, to identify the reasons for the level of job satisfaction, to present findings, and to make recommendations to the Inspectorate Division that would improve the feeling of empowerment of financial inspectors. This mini-dissertation entails a literature review and empirical study. The data was collected by means of a structured questionnaire based on the Minnesota Satisfaction Questionnaire (MSQ). The outcome of the research indicates that there is lower level of job satisfaction among financial inspectors with regard to the manner in which inspection reports are sent to inspected departments and their feedback; the training programme of financial inspectors; payments based on the Performance Management System (PMS); job insecurity and the transfer of financial inspectors to other sections or departments; communication channels within the Inspectorate Division and Office of the Premier with regard to the control of inspectors; provision of cell phones to financial inspectors and their supervision by their managers; working conditions and involvement of financial inspectors in decisions that affect them at work. The main finding is that financial inspectors indeed experience a lower level of job satisfaction with regard to almost all the factors investigated under the problem statement and thus, the practice of empowerment is recommended as a solution to address the Inspectorate problems.