Towards a Framework for Decision Making Regarding IT Adoption

Abstract

Information Technology (IT) adoption challenges facing organizations are too complex to be resolved using only one methodology. Most existing Information Technology (IT) adoption models such as the Technology Acceptance Model (TAM) only consider individual behaviour and views on technology adoption, without providing mechanisms to accommodate multiple stakeholder perspectives in an organization. In this paper we propose an IT adoption framework, expected to assist an organization in resolving problem situations from multiple perspectives. Our framework provides mechanisms for addressing conflict of interest among stakeholders, which is rather common with IT adoption in organizations.