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Performance and IT investment intensity in RSA e-Governmental departments : a pilot study

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dc.contributor.author Lubbe, Sam
dc.contributor.author Klopper, Rembrandt
dc.date.accessioned 2009-12-21T13:13:24Z
dc.date.available 2009-12-21T13:13:24Z
dc.date.issued 2008-07-10
dc.identifier.citation Lubbe, S & Klopper, R. 2008, '8th European Conference on e-Government, 10-11 July 2008, Ecole Polytechnique, Lausanne, Switzerland. en
dc.identifier.uri http://hdl.handle.net/10500/3006
dc.description.abstract This article considers if a link exists between performance and Information Technology (IT) intensity in the Republic of South Africa (RSA) Governmental departments practising e-Government. The authors used a questionnaire to collect data. The answers to the research questions note that in top performing e-Government Departments; (i) IT costs as proportions of operating costs were higher; (ii) IT costs as a proportion of income was lower, than in weak performing e-Government Departments; and (iii) that a positive correlation exists between the Computerisation Index (CI) and the Operating Costs ratio. The investigation also reveals that Heads of Departments expect additional output while planning e-Government operations and keeping IT budgets constant. Evidence is presented that e-Government Departments performance is linked to the level of IT investment intensity in the sample of Governmental Departments investigated, even though more output was expected from the IT Department. en
dc.language.iso en en
dc.subject Performance en
dc.subject IT Investment Intensity en
dc.subject e-Government en
dc.subject South Africa en
dc.subject Governmental departments en
dc.subject Computerisation Index en
dc.title Performance and IT investment intensity in RSA e-Governmental departments : a pilot study en
dc.type Article en


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