Browsing Department of Information Science by Subject "025.1977"

Now showing items 1-3 of 3

Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library

Kanguru, Anne Gathoni (2014)

The study investigated the service quality of the Aga Khan University (AKU) library as an example of an academic library in Kenya using SERVQUAL, a user based assessment tool. Total Quality Management (TQM) philosophy ...
Developing a service quality model for an academic library : a case study of the North-West University - Vaal Triangle Campus Library

Pretorius, Hendrina Francina (2011-03)

The shifting focus in the role of academic libraries entail a better understanding, awareness and responsiveness to the needs of the library users. In an environment of change and an age of accountability academic libraries ...
The impact of external quality assurance on University libraries in Kenya

Odera-Kwach, Beatrice Achieng (2011-06)

The study investigated the impact of accreditation, a process of external quality assurance (EQA) on university libraries in Kenya. The study demonstrated that globalization and commercialization had affected higher ...

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