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Application of total quality management (TQM) in evaluating the quality of library services at the Aga Khan University Library

Kanguru, Anne Gathoni (2014)

The study investigated the service quality of the Aga Khan University (AKU) library as an example of an academic library in Kenya using SERVQUAL, a user based assessment tool. Total Quality Management (TQM) philosophy ...
Fostering a framework to embed the records management function into the auditing process in the South Africa public sector

Ngoepe, Mpho Solomon (2012-11)

Proper records management plays a significant role in the auditing process, risk management and wider corporate governance. Despite this role, in South Africa, many governmental bodies are issued with disclaimer reports ...
The need for records management in th auditing process in the public sector in South Africa

Ngoepe M and Ngulube P (2014-10)

There is a consensus among scholars that proper records management plays a significant role in the auditing process. Despite this role, in South Africa, many governmental bodies are issued with disclaimer opinions every ...
A framework for a records management programme: lessons from the Department of Cooperative Governance and Trditional Affairs in South Africa

Ngoepe M and Van der Walt T (Unisa Press, 2010)

An effective and efficient records management programme is essential for the governance of any organisation. The control functions it exercises can make a vital contribution to the achievement of business objectives and ...
The changing roles, responsibilities and skills of subject and learning support librarians in universities in the Southern African Customs Union Region: guidelines for the establishment of a new service

Chanetsa, Bernadette (2014-02)

Subject and learning support librarianship first began in African university libraries in the 1960s, but became more prevalent in the 1980s. Subject librarians, who were known by different titles in various universities, ...

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