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An explorative study on the development of a framework for the measurement of performance and trust

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dc.contributor.advisor Martins, Nico Durand, Lenard 2017-10-27T10:04:35Z 2017-10-27T10:04:35Z 2017-06
dc.identifier.citation Durand, Lenard (2017) An explorative study on the development of a framework for the measurement of performance and trust, University of South Africa, Pretoria, <>
dc.description.abstract Based on literature, a theoretical model was developed for viable performance consisting of eight constructs whilst the trust model of Martins (2000) was used to measure four organisational trust constructs. Exploratory factor analysis was used to extract the constructs, and structural equation modelling was employed to validate the models against the data. An empirical model for viable performance resulted in a solution with seven constructs and organisational trust with five constructs. The two empirical models were unified into a model of viable performance and trust resulting in a measurement model where all 12 constructs were shown. Significant levels of internal consistency were measured. The resulting measurement model was tested for group differences, and no significant differences were found, indicating that the assessment can be used across different groups. It was concluded that the aim to construct and test an integrated and comprehensive theoretical framework of viable performance and trust was achieved and the resulting Viable Performances and Trust Indicator (VPTI) was validated as an assessment to be used across groups. Organisations can thus use the framework and VPTI assessment tool with confidence to assess performance and trust across different biographical groups. Future researchers can build on this exploratory study to refine the scales and apply the measurement model within the wider context of South Africa or as a globally accepted model. en
dc.format.extent 1 online resource (xvii, 350 leaves) : illustrations (some color)
dc.language.iso en en
dc.subject Viable performance modelling
dc.subject Viability
dc.subject Organisational trust
dc.subject Managerial accountability hierarchy
dc.subject Proficiency
dc.subject Requisite organisation
dc.subject.ddc 658.3125028553
dc.subject.lcsh Viable Performances and Trust Indicator en
dc.subject.lcsh Performance -- Management -- Computer programs en
dc.subject.lcsh Performance -- Measurement -- Computer programs en
dc.subject.lcsh Trust en
dc.subject.lcsh Employees -- Rating of en
dc.subject.lcsh Psychology, Industrial -- Methodology en
dc.subject.lcsh Performance standards -- Moral and ethical aspects en
dc.title An explorative study on the development of a framework for the measurement of performance and trust en
dc.type Thesis en
dc.description.department IndustriaI and Organisational Psychology D. Litt. et Phil. (IndustriaI and Organisational Psychology)

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    Electronic versions of theses and dissertations submitted to Unisa since 2003

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