Institutional Repository

Website quality factors influencing online shopping : a South African perspective

Show simple item record

dc.contributor.advisor Cant, M.C. (Michael Colin), 1957-
dc.contributor.advisor Erdis, Cindy
dc.contributor.author Hung, Yu-ting
dc.date.accessioned 2017-04-11T06:45:44Z
dc.date.available 2017-04-11T06:45:44Z
dc.date.issued 2016-08
dc.identifier.citation Hung, Yu-ting (2016) Website quality factors influencing online shopping : a South African perspective, University of South Africa, Pretoria, <http://hdl.handle.net/10500/22252>
dc.identifier.uri http://hdl.handle.net/10500/22252
dc.description.abstract Since the development of the Internet, the amount of individuals and organisations making use of the World Wide Web (or Web) has grown significantly, and it is likely to continue increasing as the world continues to become intertwined. With the Internet, users are able to conduct various activities online, one being online shopping which has changed the retailing sector. Online shoppers are able to purchase goods and services over the Web in the comfort of their own homes without having to set foot into a physical store. Due to the fact that greater numbers of South African consumers are becoming accustomed to online shopping and the number of online retailers is growing, there is a need to determine which quality factors of websites influence these consumers when shopping online, which is the primary purpose of this study. A broad and in-depth literature review was provided on online shopping as well as the website quality factors influencing online shopping. An empirical study was conducted, where the data were collected from South Africans who met the requirements by means of an Internet-based self-administered questionnaire. The study followed a quantitative approach in order to satisfy the research objectives of the study. Based on the research results, it was found that all system, information and service quality factors influence respondents when shopping online and therefore need to be taken into consideration by online retailers when developing shopping sites. en
dc.format.extent 1 online resource (xvi, 201 leaves) : illustrations (some colored)
dc.language.iso en en
dc.subject Quality factors en
dc.subject Website en
dc.subject Online shopping en
dc.subject System quality en
dc.subject Information quality en
dc.subject Service quality en
dc.subject South Africa en
dc.subject.ddc 381.1420968
dc.subject.ddc Teleshopping -- South Africa en
dc.subject.ddc Electronic commerce -- South Africa en
dc.subject.ddc Web sites -- Design en
dc.title Website quality factors influencing online shopping : a South African perspective en
dc.type Dissertation en
dc.description.department Business Management en
dc.description.degree M. Com. (Business Management)


Files in this item

This item appears in the following Collection(s)

Show simple item record

Search UnisaIR


Browse

My Account

Statistics