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The development of a retention model for scarce-skilled professionals in the health sector

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dc.contributor.advisor Steyn, Renier
dc.contributor.author Reddy, Shiksha
dc.date.accessioned 2017-03-29T12:01:12Z
dc.date.available 2017-03-29T12:01:12Z
dc.date.issued 2015-11
dc.identifier.citation Reddy, Shiksha (2015) The development of a retention model for scarce-skilled professionals in the health sector, University of South Africa, Pretoria, <http://hdl.handle.net/10500/22204> en
dc.identifier.uri http://hdl.handle.net/10500/22204
dc.description.abstract The shortage of skilled professionals in the health sector has been an ongoing problem. This has resulted in poor service delivery and ultimately increased patient deaths. The primary objective of this study was to develop a conceptual model to retain scarce skilled professional workers in the health sector. An exploratory study was conducted which included both professionals and non-professionals in the pathology sector. Recruitment was done from a population of 207 employees. In total 188 employees responded, of which 116 were professionals and a comparator group of 72 being the non-professionals. The study was conducted in three phases. In the first phase, quantitative data collection methods such as the job diagnostic survey, career orientation inventory, organisational commitment questionnaire and intention to quit questionnaire were used to assess the characteristics of the groups of interest. The relationship between the independent and dependent variables were calculated. The results revealed that only a few of the traditional predictors influenced retention in the professional group. The predictors worked much better for the non-professional group. It was concluded that traditional retention strategies are not suitable to retain professionals in the health sector. The second and third phases utilised qualitative methods. The second part of the study related to identifying factors which retain professional staff. Following interviews with 15 professionals, ten themes were identified which relate to the retention of professionals. The third phase of the study consisted of interviews with 3 managers, and this was to determine what the managers can do to influence retention. A retention model for the professionals was then developed. This model not only contributes to the body of knowledge, but is also a useful managerial tool to manage professionals in the health sector en
dc.format.extent 1 online resource (xiii, 254 leaves) : illustrations (some color)
dc.language.iso en en
dc.subject.ddc 610.690968
dc.subject.lcsh Medical personnel -- Job satisfaction -- South Africa en
dc.subject.lcsh Hospitals -- Medical staff -- South Africa en
dc.subject.lcsh Medical personnel -- Job stress -- South Africa en
dc.subject.lcsh Medical care -- South Africa en
dc.subject.lcsh Medical personnel -- Supply and demand en
dc.title The development of a retention model for scarce-skilled professionals in the health sector en
dc.type Dissertation en
dc.description.department Graduate School of Business Leadership (SBL) en
dc.description.degree D.B.L. (Business Leadership)


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  • Unisa ETD [8572]
    Electronic versions of theses and dissertations submitted to Unisa since 2003

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