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A model for information access and flow for electronic Governance in selected local governments in Uganda

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dc.contributor.advisor Ngulube, Patrick
dc.contributor.advisor Onyancha, Bosire Katebire, Denis Asiimwe 2016-10-28T10:10:53Z 2016-10-28T10:10:53Z 2015-10
dc.identifier.citation Katibire, Denis Asiimwe (2015) A model for information access and flow for electronic Governance in selected local governments in Uganda, University of South Africa, Pretoria, <> en
dc.description.abstract Advances in information technology (IT) and the global shift from governance to e-governance in the public sector have motivated Uganda to put in place a robust information communication technology (ICT) infrastructure to enhance citizen access to e-information and information flow for e-governance in its local governments. However, this has not been realized due to a lack of functional information systems. This study investigated critical issues in information access and flow in Isingiro district and Mbarara municipality – two of Uganda’s upper local governments – with the aim of modeling an information system to support e-governance in these governments. Rooted in a pragmatist epistemology with an orientation towards mixed methods research (MMR), the study adopted a methodological triangulation technique. A convergent design was adopted that involved the concurrent collection and analysis of quantitative and qualitative data. A random sampling scheme was used to select 360 participants from 8 study sites for a questionnaire survey, while a purposive sampling scheme was used to select 64 people to participate in 8 focus group discussions (FGDs) and 25 in key informant interviews. The findings of the study indicate that citizen access to e-governance information in the local governments is low. Information flow to the citizens is constrained by lack of affordable media outlets, so the local governments are forced to keep frequency of government to citizen (G2C) communication to a bare minimum. Worse still, government communication lacks formal programming: neither is it based on an information needs assessment of the citizens nor does it have a feedback mechanism. There are also myriad factors breeding inequality and social disadvantage within the communities that constrain citizen access to ICT tools and e-skills. The findings show also that the current e-governance models are ICT-intensive and highly reliant on the Internet, so they require higher e-skills levels and higher diffusion of ICT tools than those currently available in developing countries. The models are also largely civil society oriented. However, a SWOT analysis shows that the local governments have the capacity to implement a home-grown, hybrid e-governance system of information access and flow. The study recommends inter alia that the local governments establish their own broadcasting services, base their public communications on citizen e-information needs, and design multi-media communication strategies combining traditional and convergent media. More importantly, the study recommends the implementation of an interactive, hybrid and multimedia e-governance information system, whose model it articulates. en
dc.format.extent 1 online resource (xvii, 306 leaves) en
dc.language.iso en en
dc.subject Information access en
dc.subject Information flow en
dc.subject e-governance en
dc.subject e-governance information needs en
dc.subject e-governance models en
dc.subject e-information systems en
dc.subject Local governments en
dc.subject G2C communication en
dc.subject C2G communication en
dc.subject SWOT analysis en
dc.subject.ddc 070.19096761
dc.subject.lcsh Local government -- Uganda en
dc.subject.lcsh Communication and technology en
dc.subject.lcsh Broadcasting policy en
dc.subject.lcsh Broadcasting policy -- Uganda en
dc.title A model for information access and flow for electronic Governance in selected local governments in Uganda en
dc.type Thesis en
dc.description.department Information Science en D. Litt. et Phil. (Information Science)

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