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Self-assessment as component of a continuous performance improvement strategy and quality assurance in education, training and development within the South African department of defence

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dc.contributor.advisor Kamper, G. D. en
dc.contributor.author Von Solms, Van Heerden en
dc.date.accessioned 2009-08-25T10:58:36Z
dc.date.available 2009-08-25T10:58:36Z
dc.date.issued 2009-08-25T10:58:36Z
dc.date.submitted 2006-04-30 en
dc.identifier.uri http://hdl.handle.net/10500/1971
dc.description.abstract In a rapidly changing and competitive world organisations need to develop and improve their performance continuously to ensure a competitive advantage. Organisations need to determine their current status of performance constantly and identify organisational strengths and areas where improvements can be made. Periodic organisational self-assessments are therefore required to measure current management and operations policies, practices and procedures, in order to enhance overall business performance rather than solely concentrating on the quality of products or services. Traditionally, external inspections were more commonly used by educational and training institutions for the evaluation of institution and learner performance. These institutions are today taking part in a growing drive for internal self-evaluation, arising from the desire of institutions and Education, Training and Development (ETD) practitioners to assess their own performances. Self-assessment as part of an endeavour to sustain continuous improvement is therefore also appropriate for ETD providers in the South African National Defence Force (SANDF). A new defence dispensation and a changing ETD environment in South Africa have created new demands on ETD providers in the SANDF. Although training units within the SANDF may function in a unique military context, national legislation relevant to ETD and the latest approach of openness and transparency into matters of the Department imply that military as well as non-military ETD in the SANDF is to be closely aligned with national training and development initiatives. As legislation does not make a distinction between military and private ETD providers in South Africa, most traditionally assumed differences are no longer relevant. A case study explored the appropriateness of conducting organisational self-assessment as component of a Continuous Performance Improvement Strategy and Quality Assurance within the SANDF. The study also investigated the usefulness of a Total Quality Management approach to quality assurance in the ETD environment and the impact of the frameworks used, available assessment instruments and the selected assessment methods on the significance of organisational self-assessment by ETD providers. This study's investigation of the appropriateness and significance of regular organisational self-assessments by training units in the SANDF thus has broader implications, as recommendations are also applicable to other ETD providers. en
dc.format.extent 1 online resource (xxii, 343 leaves)
dc.language.iso en en
dc.subject Accreditation en
dc.subject Continuous performance improvement
dc.subject Excellence criteria
dc.subject Fundamental principles of excellence
dc.subject National quality awards
dc.subject Organisational self-assessment
dc.subject Quality
dc.subject Quality assurance
dc.subject South African Excellence Model
dc.subject Total Quality Management
dc.subject.ddc 355.50968
dc.subject.lcsh South Africa -- National Defence Force -- Officials and employees -- Training of
dc.subject.lcsh South Africa -- National Defence Force -- Officials and employees -- Rating of
dc.subject.lcsh South Africa -- National Defence Force -- Awards
dc.subject.lcsh Organizational effectiveness -- South Africa -- Measurement
dc.subject.lcsh Employee training personnel -- South Africa
dc.subject.lcsh Performance standards -- South Africa
dc.subject.lcsh South African Qualification Authority
dc.title Self-assessment as component of a continuous performance improvement strategy and quality assurance in education, training and development within the South African department of defence en
dc.type Thesis en
dc.description.department Educational Studies en
dc.description.degree D. Ed. (Education Management) en


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