Usability evaluation of an e-learning tutorial using two evaluation methods

Abstract

The use of interactive e-learning tutorials is an effective form of teaching and learning. It is therefore important that attention is paid to their usability. This research relates to the evaluation of a CD-based e-learning tutorial for learning Business English, with the aims of investigating its usability and identifying problems. Particular attention is paid to aspects that hinder the learner from achieving the learning objectives. The study uses two usability evaluation methods (UEMs), namely controlled usability testing in an HCI laboratory and a user questionnaire survey. The main aim of the study is to compare the findings and determine the impact of using two methods in combination. The first outcome of the research was a synthesized framework of evaluation criteria that was applied in the two UEMs. Secondly, findings of the evaluations indicated that two UEMs identified similar problems, thus confirming their reliability in usability evaluation. Another finding was instances where one method produced results not obtained by the other, which shows the complementary value of two different UEMs. A third benefit of the study was that it identified usability problems in the target system.