The use of SMS technology in an ODL programme : the journey over the past decade

Abstract

Distance education has come a long way since the days in which the only medium used was print. It now includes the use of radio, television, computers and mobile technology. Despite the challenges Africa faces regarding the penetration of information and communication technology (ICT), in comparison with the rest of the world, gaint strides have been made on the African continent in including technology in education. In 2002, the Unit for Distance Education (UDE) in the Faculty of Education at the University of Pretoria introduced three open and distance learning (ODL) programmes. They are all geared toward upgrading teachers’ qualifications. However it was soon found that the technology profile of distance education students differs from that of contact students. Although distance education students do not have the same internet accessibility as their contact education counterparts, their ownership of mobile phones is similar. This prompted the unit to start exploring ways of using mobile phones to support distance education students. Using the qualitative research design, the researchers focused on the technology profile of distance education students at the University, highlighting the changes that have taken place in the use of short message service (SMS) technology to support students (over the past ten years). The ensuing discussion will include the challenges the unit experienced and possible future developments. The criteria directing quality in the use of SMS messages will also be addressed. Findings from the study show that there is a blurring of boundaries between the use of SMS technology for administrative and academic purposes.