Accessing and using information and communication technologies by women-owned SMMEs in Pretoria, South Africa

Abstract

SMMEs contribute to socio-economic development, and play a critical role in reducing unemployment. Information and communication technology infrastructures (ICTs) impacts on the establishment, growth, and success of SMMEs and also on how enterprises manage their operational activities. This study was conducted in Pretoria, South Africa, in Gauteng province, with the objective to study SMMEs owned by women in order to identify the challenges they encounter in accessing and using ICT infrastructures. The researcher addressed issues related to ICTs in general, and then assessed the challenges preventing business owners from accessing and using ICT infrastructures in order to improve their operational capabilities. A qualitative research methodology which included explorative and descriptive approaches was used. The findings of the study revealed the following challenges which women experience in their businesses: entrepreneurial challenges, infrastructure, ICTs, family responsibilities, support from government and other relevant bodies, lack of mentoring, financial and gender inequality.