The role of a case manager in a managed care organisation

Kgasi, Kate Mamokgati

dc.contributor.advisor	Potgieter, Eugene
dc.contributor.author	Kgasi, Kate Mamokgati
dc.date.accessioned	2011-03-28T09:31:10Z
dc.date.available	2011-03-28T09:31:10Z
dc.date.issued	2010-11
dc.identifier.citation	Kgasi, Kate Mamokgati (2010) The role of a case manager in a managed care organisation, University of South Africa, Pretoria, <http://hdl.handle.net/10500/4101>	en
dc.identifier.uri	http://hdl.handle.net/10500/4101
dc.description.abstract	The purpose of this study was to determine case managers’ understanding of their role in a managed care organisation and to develop recommendations for the improvement of case management practice. Quantitative descriptive research was conducted to explore perceptions of case managers regarding their role. A self-administered questionnaire was used as a formal data collection instrument and 25 respondents participated in the study. The findings revealed that the majority of case managers know what is expected of them in their job but that they do experience some barriers. There appears to be uncertainty with quite a number of respondents regarding certain aspects of their role. Recommendations were made for improved case management practice.	en
dc.format.extent	1 online resource (x, 118, [24] leaves), color illustrations	en
dc.language.iso	en	en
dc.subject	Case manager	en
dc.subject	Quality healthcare	en
dc.subject	Medical scheme	en
dc.subject	Perception	en
dc.subject	Case	en
dc.subject	Role	en
dc.subject	Managed care	en
dc.subject	Managed care organisation	en
dc.subject	Case management	en
dc.subject.ddc	362.104258068
dc.subject.lcsh	Managed care plans (Medical care) -- South Africa -- Management	en
dc.subject.lcsh	Hospitals -- Case management services -- South Africa	en
dc.title	The role of a case manager in a managed care organisation	en
dc.type	Dissertation	en
dc.description.department	Health Studies	en
dc.description.degree	M.A. (Public Health)