Patients' satisfaction with health care services provided in the city of Johannesburg municipality clinics

Ramela, Irene Ntebo

dc.contributor.advisor	Monama, E.N.
dc.contributor.advisor	Roos, J.H.
dc.contributor.author	Ramela, Irene Ntebo
dc.date.accessioned	2010-12-17T11:42:58Z
dc.date.available	2010-12-17T11:42:58Z
dc.date.issued	2009-11
dc.identifier.citation	Ramela, Irene Ntebo (2009) Patients' satisfaction with health care services provided in the city of Johannesburg municipality clinics, University of South Africa, Pretoria, <http://hdl.handle.net/10500/3901>	en
dc.identifier.uri	http://hdl.handle.net/10500/3901
dc.description.abstract	The study aimed at describing patients’ satisfaction with health care services provided in the city of Johannesburg. The research sample consisted of adult male and female patients who visited region E clinics for health services. Questionnaires were used to collect data and descriptive statistics for data analysis. Findings indicated that patients were generally satisfied with health care services provided. Recommendations included ongoing staff training to improve quality of health care and public information and education campaigns to foster community awareness and understanding of health services, develop a sense of ownership thereof, and encourage positive participation.	en
dc.format.extent	1 online resource (viii,74leaves)
dc.language.iso	en	en
dc.subject	Accessibility	en
dc.subject	Complaint procedure courtesy	en
dc.subject	Value for money	en
dc.subject	Information and transparency	en
dc.subject.ddc	610.7306990968221
dc.subject.lcsh	Clinics -- South Africa -- Johannesburg
dc.subject.lcsh	Patience satisfaction -- South Africa -- Johannesburg
dc.subject.lcsh	Medical care -- South Africa -- Johannesburg
dc.title	Patients' satisfaction with health care services provided in the city of Johannesburg municipality clinics	en
dc.type	Dissertation	en
dc.description.department	Health Studies
dc.description.degree	M.A. (Health studies)