Employees' perceptions of a performance appraisal system in the TVET Colleges: a case study of Nkangala TVET College

Abstract

The primary objective of this academic research endeavour was to delve into the employees' perspectives regarding the performance appraisal system at Nkangala TVET College spanning the period from 2015 to 2020. Understanding employee perceptions of the performance appraisal system is of paramount importance, as it informs critical aspects of organizational dynamics. Consequently, this investigation sought to scrutinize the impediments associated with the performance appraisal system and scrutinize the determinants influencing the execution of performance appraisal practices. The lens of distributive justice theory was employed to elucidate the employees' viewpoints regarding the allocation of resources. Methodologically, this study adopted a qualitative research approach, utilizing semi-structured face-to-face interviews as its primary data collection instrument. A total of twenty (20) individuals, were chosen through purposive sampling to ensure a diverse sample with necessary attributes. The study's empirical findings unveil a predominant sentiment among employees: dissatisfaction with the existing performance appraisal system. This dissatisfaction is rooted in perceptions of haste and inefficacy, potentially corroding employee engagement, motivation, and job satisfaction. Nonetheless, a subgroup of employees identified certain merits in the appraisal process, particularly its financial incentives and its role as a channel for communicating concerns to the management. The insights gathered from this research hold relevance for institutions aiming to bolster employee satisfaction, motivation, and alignment with organizational objectives. Ultimately, these outcomes contribute to a more conducive and productive work environment, particularly within the higher education sector. This study advances our understanding of the intricacies surrounding performance appraisal systems, shedding light on areas that warrant improvement and optimization to foster a more harmonious and productive professional environment.