Motivational factors contributing to employee psychological well-being in the South African Police Service : a case of administrative support staff

Abstract

Businesses thrive or fail depending on the level of motivation and satisfaction that workers feel about their jobs. There are limited studies undertaken on workplace motivation and well-being among the administrative support staff (ASS) of the South African Police Service (SAPS). This research was conducted to identify the impact of intrinsic and extrinsic motivations on employee well-being in ASS from SAPS. Because the research is quantitative, it used a survey methodology for data collection. A total of 87 people from 12 different Gauteng police stations completed the self-administered survey used in the ASS research of SAPS. To analyse the data, the researcher used IBM Statistical Package of Social Sciences (SPSS) version 3.5.3. The findings showed no correlation among intrinsic and extrinsic motivation factors on the psychological well-being (PWB). However, they indicated that PWB mediates intrinsic and extrinsic motivation factors through the level of motivation. To avoid bias, it is recommended that the study be replicated using different methods. It might be valuable to conduct a similar research study by including SAPS ASS from urban and rural areas. A study comparing public servants' and police officers' understanding of intrinsic and extrinsic motivational factors that contribute to PWB levels could yield valuable results as well. In this organisation, PWB may be significantly impacted by variables other than motivation. These could include the impact of politics, the SAPS's actual workplace, South Africa's criminal climate, and many more. Extrinsic variables such as rewards, incentives, and job security should be prioritised by employers to increase employee motivation. SAPS should implement interventions targeting the PWB of ASS to raise awareness of its significance among staff.

U bvelela ha vhubindudzi kana u sa konadzea zwi bvelela nga nwambo wa sedza kha vhuimo ha u tutuwedza na hune u fushea ha ndivho ya vhashumi kha mishumo yavho. U fhungudzea ha ngudi zwi bvelela hune havha na u tutuwedza mushumo na u tanganedzea ha ndaulo ya u tikedza tshitafu tsha South African Police Services (SAPS). Hei todisiso yo itwa u fhambanyisa u tutuwedza ha intritsiki na entritsiki kha vha tholiwa kha ASS u bva kha SAPS. Nga uri thodisiso ndi khwanthithathivi, i shumisa ngona ya u todulusa u kuvhanganya mafhungo. Nomboro dzo fhelela ndi vhathu vha 87 u bva kha zwiimiswa zwa mapholisa Gauteng zwo fhambanaho zwa 12, yo fhelela ndi ndaulo ya sedzulusa kha ASS thodisiso ya SAPS. U tandavhudza mafhungo, mutodisisi o shumisa IBM Statistical Package ya Social Sciences (SPSS) vesheni 3.5.3. Mawanwa a sumbedza a huna vhushaka vhukati ha u tutuwedza ha intritsiki na entritsiki kha mutakalo wa saikholodzhi. Naho vho sumbedzisa uri mutakalo wa saikholodzhi u vhukati ha u tutuwedza ha intritsiki na entritsiki uya nga ha vhuimo ha thuthuwedzo. U shavhisa u fhambana, zwo rwela tari uri u guda ndi u shumisa ngona dzo fhambanaho. Hu nga shumiswa u kuvhanganya ngudo ya thodisiso ino fana na iyi ho katelwa SAPS ASS u bva kha vhupo ha mahayani navhupo ha dzi doroboni. Ngudo i khou fanyanyisa u shumelwa ha tshitshavha na mapholisa u pfesesa tutuwedza ha intritsiki na entritsiki ine yo tikedzwa vhuimo kha PWB u wana mawanwa. Kha tshiimiswa itshi, PWB zwi nga divha tsho thithisea nga dzi tshanduko u fhirisa thuthuwedzo. Hezwi zwi katela thuthuwedzo ya polotiki, hune ha shumelwa hone duvha linwe na linwe SAPS. na u dalesa ha vhugevhenga na nz Entritsiki sa tshifhiwa, ndiliso na mishumo ya ndindatsireledzo itea u nekedzwa nga vhatholi u engedza thuthuwedza ya vhatholwa. SAPS vha tea u vhea,, ho sedzwa PWB ya ASS u engedza thandela ya vhungoho kha tshitafu kana vhashumisani.

Mabindzu ya humelela kumbe ku tsandzeka swi lawuriwa hi makhutazelo na ntsakiso lowu vatirhi va vaka na xipiriyoni emintirhweni ya vona. Tidyondzo to pimiwa ti endliwile hi ku ya hi nkhutazo wa le ntirhweni na vukahle byo seketeriwa hi vatirhi va mafambiselo ya ofisi (ASS) ya Vukorhokeri bya Maphorisa ya Afrika-Dzonga (SAPS). Ndzavisiso lowu wu endliwile ku hambanyisa vukona bya mikhutazo ya le ndzeni na le handle ka vukahle bya vatirhi eka ASS ku suka ka SAPS. Hikuva ndzavisiso wu ri wa nhlayohlayo, wu tirhisa methodoloji wa mbalango ku hlengeleta data. Ntsengo wa vahlokohlisiwa va 87 vo huma eka switichi swo hambana swa maphorisa eGauteng wu hetisile mabalango wo tivutisela hi wexe eka ndzavisiso wa ASS wa SAPS. Ku xopaxopa data, mulavisisi u tirhisile Tisayense ta Mahanyelo ya Vanhu ti nga na vunhlayohlayo bya swiputsa swa IBM (SPSS) nkandziyiso 3.5.3. Leswi kumekeke swi kombisa ku ri hava vuxaka exikarhi ka timhaka to nkhutazo wa le handle na le ndzeni ka swa vutivi mianakanyo ya vanhu (PWB). However, swi kombisa leswaku PWB yi xakahata timhaka ta mikhutazo ya le handle na le ndzeni hi ku ya hi matkhutazelo. Ku sivela mboyamelotlhelo, swi tekeriwa enhlokweni leswaku dyondzo yi fana hi ku tirhisa methodo yo hambana. Swi nga va ni nkoka ku endla dyondzo yo yelana na ndzavisiso hi ku katsa SAPS ASS ku suka ka tindhawu ta le madorobeni na matikoxikaya. Dyondzo yo pimanyisa vaofisiri va maphorisa na vatirhela mfumo’ ku twisisa timhaka ta mikhutazo ya le ndzeni nay a le handle ka swiyimo swa PWB swi nga tisa mimbuyelo ya nkoka. Eka nhlangano leyi, nkoka wa PWB wu nga khumbheka hi tivheriyebulu ematshan’weni ya nkhutazo. Leswi swi nga tisa cinco ya swa tipolitiki, entirhweni wona wa SAPS, xiyimo xa vugevenga eAfrika-Dzonga. Tivhariyebulu ta le handle to fana na swikhenso, tihakelo, na vusirheleri bya ntirho swi fanele ku va swirhangana ka vatirhi ku engetela nkhutazo wa vatirhi. SAPS yi fanele ku humelerisa vungheneleri kongomisa ka PWB ya ASS to lemukisa mpfhumba ra nkoka exikarhi ka vatirhi.