This study critically analysed ways in which the Gauteng Provincial Legislature (GPL) performance measurement framework is inapt for determining the effectiveness of the GPL. Thus, the purpose of the study was to investigate and improve the GPL performance measurement framework to correctly measure the contribution made by the GPL towards improving the lives of the citizens, which are outcomes. In simple terms, performance measurement involves developing performance indicators and measuring effectiveness or performance using these indicators.
The study employed a qualitative methodology. A descriptive exploratory case study design was chosen to address the ‘how’, and ‘what’ questions of the study. Data was gathered by analysing 31 GPL documents and interviewing seven (7) individuals purposefully selected within the GPL, with planning and performance reporting as one of their main Key Performance Areas.
The study found that due to the internally focused operational level (inputs, activities, and outputs) performance measurement framework, the GPL has been relatively effective from an internal perspective documented in the Annual reports of the GPL. However, from an external perspective, as expressed by the people of Gauteng who measure performance at strategic or outcomes level, the GPL has been ineffective. The study therefore recommends correctly balancing the operational and strategic focus areas within the GPL. Furthermore, the study proposes enhancements to the current GPL Theory of Change (ToC) and performance indicators to correctly assess the achievement of outcomes.
The study makes a seminal contribution by providing solutions to practical public sector problems, offering a clear distinction between operational and strategic objectives, as well as their associated performance indicators. This distinction makes it easier for practitioners to determine the performance indicators to focus on when assessing GPL outcomes. Additionally, the study addresses the gap in literature within the Public Administration field, particularly concerning the ways in which the GPL performance measurement framework is inapt for establishing the effectiveness of the GPL.
Ndzavisiso lowu wu xopaxope hi ndlela ya vukhensivusoli tindlela leti rimba ra mpimo wa matirhelo ra Huvo yo Endla Milawu ya Gauteng (GPL) ri nga fanelangiki hakona eka ku kumisisa matirhelo ya kahle ya GPL. Hikokwalaho, rimba ra ndzavisiso lowu a ku ri ku lavisisa na ku antswisa rimba ra mpimo wa matirhelo ra GPL ku pima hi ndlela leyi nga lulama mivuyelo, leyi ku nga vuhoxaxandla lebyi endliweke hi GPL eka ku antswisa vutomi bya vaakatiko. Mpimo wa matirhelo wu khumba ku hluvukisa swikombo swa matirhelo na ku pima matirhelo ya kahle kumbe matirhelo hi ku tirhisa swikombo leswi.
Ndzavisiso lowu wu tirhise ntivamaendlelo ya risima. Dizayini ya ndzavisisakheyisi wo valanga wo hlamusela hi ku hlawulekisa yi hlawuriwile ku tirhana na swivutiso swa ‘njhani’ na swa ‘yini’ swa ndzavisiso lowu. Switiviwa swi hlengeletiwile hi ku xopaxopa tidokhumente ta GPL ta 31 na hi ku inthavhiyuwa nkombo wa vanhu hi ndlela leyi nga na xikongomelo lava va hlawuriweke endzeni ka GPL, ku ri na ku vika ka nkunguhato na ka matirhelo tanihi xin'wana xa Swiyengekulu swa vona swa Matirhelo ya Nkoka.
Ndzavisiso lowu wu kume leswaku hikwalaho ka rimba ra mpimo wa matirhelo ra levhele ya matirhelo lama kongomisiweke ma le ndzeni (swibumabumelo, migingiriko na swihumesiwa), GPL a yi ri eku tirheni kahle kusuka eka vonelo ra le ndzeni tanihilaha swi dokhumentiweke hakona eka swiviko swa yona swa Lembe na Lembe. Hambiswiritano, kusuka eka vonelo ra le handle, tanihilaha swi paluxiweke hakona hi vanhu va le Gauteng lava va pimaka matirhelo eka levhele ya xiqhinga kumbe ya mivuyelo, GPL a yi nga ri eku tirheni kahle. Hikokwalaho, ndzavisiso lowu wu bumabumela ku ringananisa hi ndlela leyi nga lulama swiyenge swa nkongomo wa matirhelo na wa xiqhinga endzeni ka GPL. Ku yisa emahlweni, ndzavisiso lowu wu ringanyeta miantswiso eka Thiyori ya Ncinco 9ToC) ya GPL ya nkarhi wa sweswi na swikombo swa matirhelo ku kambela hi ndlela leyi nga lulama mfikelelo wa mivuyelo.
Ndzavisiso lowu wu endla vuhoxaxandla lebyi nga na nhlohlotelo swinene hi ku nyika switshunxo swa swiphiqo swa sekitara ya mfumo leswi tirhisekaka, wu ri karhi wu nyika ku hambana loku nga erivaleni exikarhi ka swikongomelo swa matirhelo na swa xiqhinga, xikan'we na swikombo swa swona swa matirhelo leswi fambelanaka. Ku hambana loku ku olovisela vatirhi ku kumisisa swikombo swa matirhelo ku kongomisa eka swona loko ku kamberiwa mivuyelo ya GPL. Hi ku engetela, ndzavisiso lowu wu
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tirhana na vangwa leri nga eka matsalwa lama kumekaka endzeni ka ndzima ya mafambiselo ya vaaki, ngopfungopfu lama khumbaka tindlela leti rimba ra mpimo wa matirhelo ya GPL ri nga fanelangiki hakona eka ku tumbuluxa matirhelo ya kahle ya GPL.
Nyakišišo ye e sekasekile ka botlalo mekgwa yeo tlhako ya tekanyo ya phethagatšo ya Lekgotlatheramelao la Profense ya Gauteng (GPL) le sego maleba go utolleng bokgoni bja GPL. Ka gona, maikemišetšo a nyakišišo e be e le go nyakišiša le go kaonafatša tlhako ya tekanyo ya phethagatšo gore e lekanye ka nepagalao dipoelo, e lego tema ye e kgathilwego ke GPL mo go kaonafatšeng maphelo a badudi. Tekanyo ya phethagatšo e akaretša go godiša ditaetši tša phethagatšo le go lekanyetša bokgoni goba phethagatšo o šomiša ditaetši.
Nyakišišo e šomišitše mokgwa wa boleng. Maikemišetšo a nyakišišo ya go tsenelela ya teko ya tlhalošo e kgethilwe go šogana le dipotšišo tša “bjang” le “eng” tša nyakišišo. Data e kgobokeditšwe ka go sekaseka ditokumente tše 31 tša GPL le go botšiša dipotšišo batho ba šupa bao ba kgethilwego ka go GPL, le peakanyo le phethagatšo ba bega bjalo ka Dikarolo tša Phethagatšo tša Motheo tše dikgolo.
Nyakišišo e hweditše gore ka lebaka la legato la tirišo leo le nepišago la ka gare (dikgopolo, mešongwana le ditšweletšo) tlhako ya tekanyo ya phethagatšo, GPL e be e dutše e šoma gabotse go tšwa go kgopolo ya ka gare bjale ka ge e ngwadilwe ka pegong ya yona ya ngwaga le ngwaga. Le ge go le bjalo, go tšwa go kgopolo ya ka ntle, bjalo ka ge e tšweleditšwe ke batho ba Gauteng bao ba lekanyago phethagatšo mo legatong la peakanyo goba dipoelo, GPL e dutše e sa šome gabotse. Nyakišišo ka gona e eletša ka nepagalo go lekanyetša dikarolo tša nepišo tša tirišo le peakanyo ka go GPL. Se sengwe gape, nyakišišo e šišinya dikaonafatšo go Teori ya Phetogo (ToC) ya GPL le ditaetši tša phethagatšo go lekola ka nepagalo diphihlelelo tša dipeolo.
Nyakišišo e kgatha tema ye bohlokwa ka go fa ditharollo go mathata a lekala la setšhaba a nnete, e aba phapano ya go kwagala gare ga dinepo tša tirišo le peakanyo, gammogo le ditaetši tša phethagatšo tše di amanago. Phapano ye e dira gore go be bonolo go ditsebi go utolla ditaetši tša phethagatšo go nepiša go tšona ge go lekolwa dipoelo tša GPL. Go tlaleletša, nyakišišo e šogana le bofokodi go sengwalwa ka go karolo ya taolo ya setšhaba, kudu go amana le mekgwa yeo tlhako ya tekanyo ya phethagatšo ya GPL le sego maleba go utolleng bokgoni bja GPL.
