The “new normal” has become the order of the day in the business environment and
personal space. Over the decades, factors such as digital transformation,
globalisation, the legal framework and now the COVID-19 pandemic, to name but a
few, have been shaping the organisations, particularly in the financial services
sector. This has compelled more financial services providers to transformation at a
precipitous rate (Carbó-Valverde, 2017), occasioning organisations to reengineer the
organisational structure, operating models, processes, as well as human capacity, in
order to remain relevant in the industry. The aim of this study was to explore and
describe the unconscious impact of the organisational transformation (OT)
phenomenon on employees in the financial services sectors using the systems
psychodynamics perspective. The study was conducted under the hermeneutic
phenomenology paradigm, employing purposive sampling technique to select
participants who experienced the OT phenomena. To collect data, in-depth
interviews were utilised and hermeneutic analysis was used to analyse data.
The main findings indicated that employees experienced the organisation as
persecutory, volatile and uncertain system as a result of the voluntary and
involuntary nature of OT. Furthermore, the impact of OT on employees manifested
itself as dehumanising and showed the uncaring nature of OT, gearing participants
to awareness and learning as a means of survival to cope with the stresses of OT.
“Tlwaelo ye mpsha” e bile selo sa letšatši ka letšatši go tikologo ya dikgwebo le go
sebakeng sa motho yo mongwe le yo mongwe. Mengwaga ye lesome yeo e fetilego,
mabaka a go swana le phetogo ya titšithale, nyalelano ya ditiragalo tša lefase,
foreimeweke ya semolao le gabjale leuba la Covid-19, go bolela ka tše mmalwa, di
betlile sebopego sa mekgatlo, kudu lekaleng la matlotlo. Seo se gapeleditše bathuši
ba ditirelo tše dintši tša matlotlo go phetogo ya lebelo la godimo (Carbó-Valverde,
2017), yeo e dirago gore mekgatlo e šušumetše leswa sebopego sa mokgatlo,
dimotlolo tše di dirišwago, ditshepedišo, gape le bokgoni bja motho, gore go dule go
swanetše intasetering. Maikemišetšo a nyakišišo e be e le go utolla le go hlaloša
thulano ya ponagalo ya boitebalo ya phetogo ya mokgatlo (OT) go bašomi ka go
makala a ditirelo tša matlotlo go šomišwa ponego ya ditsela tša saekhotaenamiki.
Nyakišišo e sepedišitšwe ka tlase ga pharataemo ya hermeneutic phenomenology,
go dirišwa thekeniki ya purposive sampling go kgetha batšeakarolo bao ba
itemogetšego ponego ya OT. Go kgoboketša datha, dipoledišano tše di tseneletšego
di šomišitšwe le tshekatsheko ya heremeneuthiki e šomišitšwe go sekaseka datha.
Dipoelo tša motheo di tšweleditše gore bašomi ba itemogetše mokgatlo bjalo ka wa
tlaišo, o phakišago le tsela yeo e belaetšago ka lebaka la tlholego ya OT ya
boithaopo goba yeo esego ya boithaopo. Go feta fao, thulano ya OT go bašomi e
iponagaditše bjalo ka yeo e nyenyefatšago ebile e bontšhitše tlhago ya go hloka
tlhokomelo ga OT, e thušago batšeakarolo go maitemogelo le thuto bjalo ka mokgwa
go phologo ya go katana le dikgatelelo tša OT.
Die “nuwe normaal” is aan die orde van die dag in die besigheidsomgewing en
persoonlike ruimte. Oor die jare het digitale transformasie, globalisasie, die
regskundige opset en tans die COVID-19 pandemie – om enkele faktore te noem –
organisasies gevorm, veral dié in die finansiële dienssektor. Dit het meer finansiële
diensverskaffers tot transformasie teen ʼn vinnige pas verplig (Carbó-Valverde, 2017)
wat veroorsaak het dat organisasies die organisatoriese struktuur, bedryfsmodelle,
prosesse, sowel as menslike kapasiteit moes herontwerp, ten einde relevant te bly
binne die bedryf. Die doel van hierdie studie was om die onbedoelde impak van die
transformasie- (OT) fenomeen op werknemers in die finansiële dienssektore te
ondersoek en te beskryf met behulp van die psigodinamiese stelselperspektief. Die
studie is volgens die hermeneutiese fenomenologie paradigma gedoen deur die
doelbewuste steekproeftegniek te gebruik om deelnemers wat OT-fenomene ervaar
het, te kies. Ten einde data te versamel, is diepgaande onderhoude gevoer en
hermeneutiese ontleding is aangewend om data te ontleed.
Die hoofbevindings het aangedui dat werknemers die organisasie as ʼn hinderlike,
wisselvallige en onbetroubare stelsel ervaar het weens die vrywillige en gedwonge
aard van OT. Vervolgens het die impak van OT op werknemers as ontmensliking
gemanifesteer en die afsydige aard van OT getoon, deelnemers op bewustheid en
kennis ingestel as ʼn manier van oorlewing om opgewasse teen die stres van OT te
wees.
