The purpose of this study was to develop an integrated return on investment (ROI)
framework for human resource development (HRD) interventions provided to
academic staff in South African public universities. This study was conducted from
an interpretivist philosophical position and was qualitative in nature. Purposive and
snowballing sampling strategies were used to select the participants. Primary data
was collected from 14 participants who were interviewed, representing six
universities, the Department of Higher Education and Training (DHET), the
Department of Science and Innovation (DSI), and the Education, Training and
Development Practices Sector Education and Training Authority (ETDPSETA). In
addition, secondary data was collected from documents. Thematic analysis and
document analysis were conducted to analyse the interviews and secondary data,
respectively.
The identified four themes included the following: training and development
interventions (Theme 1); management of training and development interventions
(Theme 2); support for training and development interventions (Theme 3); and
measuring ROI (Theme 4). This study found that South African public universities
measured the impact of the HRD interventions provided to academic staff through
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the first three levels, namely reaction, learning and behaviour. Another key finding
was that universities hardly measured the results and ROI. However, certain aspects
of the ROI methodology were measured, including the determination of training
costs, financial benefits and non-financial benefits of interventions. Furthermore, this
study found that government institutions did not measure ROI for training and
development interventions provided to academic staff in South African public
universities, as universities were expected to evaluate the impact of their own
interventions. However, universities were required to achieve various objectives and
targets set by relevant government institutions. This study contributed an integrated
ROI framework for HRD interventions provided to academic staff in South African
public universities. Subsequently, the study provides recommendations for practice
and future studies.
Xikongomelo xa ndzavisiso lowu a ku ri ku hluvukisa rimba ra mbuyelo wa vuvekisi
ku nga return on investment (ROI) eka vungheneri bya vufambisi bya nhluvukiso wa
vanhu ku nga human resource management development (HRD) leswi nyiketiwaka
eka xitafu xa tiyunivhesiti ta hinkwavo ta Afrika Dzonga. Ndzavisiso lowu wu endliwe
hi ku landza xiyimo xa interpretivist philosophical position na swona a wu ri wa
qualitative hi muxaka wa wona. Ku tirhisiwe maqhinga ya sampuli ya snowballing ku
hlawula vakhomaxiavo. Primary data yi hlengeletiwe eka vakhomaxiavo va 14 lava
va nga inthavhyuwiwa, lava yimeleke tiyunivhesiti ta ntsenvu, va Ndzhawulo ya
Dyondzo ya le Henhla na Vuleteri ku nga Department of Higher Education and
Training (DHET) na Department of Science and Innovation (DSI) na va Education,
Training and Development Practices Sector Education and Training Authority
(ETDPSETA). Na le henhla ka sweswo, secondary data yi hlengeletiwe hi
tidokumende. Nxopaxopo wa thematic na nxopanxopo wa tidokumende wu endliwe
hi ku xopaxopa tiinthavhyu na secondary data hi ku landzelelana.
Tinhlokomhaka ta mune ti katse leswi landzelaka: vuleteri na vungheneri bya
nhluvuko (Theme 1); management of training and development interventions (Theme
2); support for training and development interventions (Theme 3); and measuring
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ROI (Theme 4). Leswi kumekeke swi kombise leswo tiyunivhesiti leti nga kamberiwa
na switandzhaku swa vungheneri bya vuleteri na nhluvukiso hi ku tirhisa tilevhele ta
mune, ku nga, vuanguri, ku dyondza, matikhomelo na vuyelo. Tiyunivhesiti a ti
amukeri methodoloji wa ROI ku pima switandzhaku na vuyelo bya vungheneri bya
vuleteri na nhluvuko. Kambe swiyenge swo karhi swa methodoloji ya ROI swi
pimiwile, ku katsa ku vona timali ta tihakelo ta vuleteri, mimbuyelo ya swa timali na
mimbuyelo ya vungheneri byo ka byi nga ri bya swa timali. Tiinstituxini ta mfumo a ti
pimangi ROI eka vungheneri bya vuleteri na nhluvuko lebyi byi nyiketiweke xitafu xa
akhademiki xa Afrika Dzonga, hikuva tiyunivhesiti a ti rindzeriwe leswo ti kambela
vuyelo bya vungheneri bya tona. Kambe tiyunivhesiti a ku laveka leswo ti fikelela
swikongomelo na tithagete to hlayanyana. Ndzavisiso wu nghenise voko eka rimba
ra ROI leri hlanganeke eka vungheneri bya HRD lebyi byi nyiketiwaka xitafu xa
akhademiki eka tiyunivhesiti ta hinkwavo ta Afrika Dzonga. Endzhaku ka sweswo,
rhiseche yi nyiketa swibumabumelo swa maendlelo na mindzavisiso ya ka
mundzuku.
Ndivho ya ngudo heyi ndi u bveledza furemiweke ya mbuelo ya vhubindudzi ho
ṱanganelaho (ROI) ya u dzhenelela ha mveledziso ya vhashumi (HRD) yo
ṋetshedzwaho vhashumi vha akademi kha yunivesithi dza nnyi na nnyi dza Afrika
Tshipembe. Ngudo heyi yo itwa u bva kha nḓila ine vhathu vha tshenzhela ngayo
matshilisano a ḽifhasi yo dovha ya vha ya khwaḽithethivi. Zwiṱirathedzhi zwa
tsumbonanguludzwa dzo sedzaho kha zwiṱaluli zwine zwa ṱoḓiwa na zwine
mudzheneli wa ṱhoḓisiso a livhisa kha muṅwe zwo shumiswa u nanga vhadzheneli.
Data yo bveledzwaho nga muṱoḓisisi yo kuvhanganywa u bva kha vhadzheneli vha
14 vhe vha inthaviwu, vho imelelaho yunivesithi dza rathi, Muhasho wa Pfunzo ya
nṱha na Vhugudisi (DHET), Muhasho wa Saintsi na Vhubveledzi (DSI), na Pfunzo ya
Sekithara ya Maitele a Pfunzo Vhugudisi na Mveledziso na Maanḓalanga a
Vhugudisi (ETDPSETA). U ḓadzisa kha zwenezwo, data i bvaho kha zwiṅwe zwiko
yo kuvhanganywaho u bva maṅwalwa. Kuitele kwa u saukanya data ya
khwaḽithethivi kwo itwa u saukanya inthaviwu na data i bvaho kha zwiko nga u
tevhekana.
Thero nṋa dze dza topolwa dzi katela zwi tevhelaho: u dzhenelela na vhugudisi na
mveledziso (Thero 1); ndangulo ya u dzhenelela ha vhugudisi na mveledziso (Thero
2); thikhedzo ya u dzhenelela na mveledziso (Thero 3); na u ela ROI (Thero 4); na
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mveledziso. Mawanwa o wanulusa uri yunivesithi dzo linga mveledzwa dza u
dzhenelela ha vhugudisi na mveledziso nga kha ḽevele dza u thoma nṋa, dzine dza
vha tshiitei, ngudo, kuḓifarele na mvelelo. Yunivesithi a dzo ngo themendela ngona
ya ROI u ela mveledzwa dza u dzhenelela ha vhugudisi na mveledziso. Naho zwo
ralo, zwiṅwe zwiteṅwa zwa ngona ya ROI zwo elwa’ hu tshi katelwa u ta mitengo ya
vhugudisi, u dzhenelela ha mbuelo dza masheleni na mbuelo dzi si dza masheleni.
Zwiimiswa zwa muvhuso a zwo ngo ela ROI kha u dzhenelela ha vhugudisi na
mveledziso ho ṋetshedzwaho vhashumi vha akademi kha yunivesithi dza nnyi na
nnyi Afrika Tshipembe, sa musi yunivesithi dzo vha dzi tshi khou lavhelelwa u linga
mveledzwa dza u dzhenelela hadzo. Naho zwo ralo, yunivesithi tho ṱoḓea u
swikelela zwivhalo na zwipikwa zwo fhambanaho. Ngudo yo shela mulenzhe kha
furemiweke yo ṱanganelaho ya ROI kha u dzhenelela ha HRD ho ṋetshedzwaho
vhashumi vha akademi kha yunivesithi dza nnyi na nnyi dza Afrika Tshipembe. Nga
murahu ṱhoḓisiso yo ṋetshedza themendelo kha ngudo dza nyito dza tshifhingani
tshiḓaho.
