Practice Guidelines for Designing and Implementing Victim Empowerment Programmes from the Perspectives of Service Providers and Consumers of Services

Abstract

Crime is a complex social problem which has a diverse range of socioeconomic and legal consequences. Its effects upon victims are equally wide-ranging. In the cases of both violent and non-violent crimes, the effects and consequences for victims can assume any of a great many different forms. Dinisman and Moroz (2017) confirm that the effects can be deleterious in respects such as the physical health, emotional well-being, financial security, and prospects for employment or higher education. In addition, the intensity of the effects upon victims is influenced by many different factors. Evidence suggests that the nature of crimes which are committed and their seriousness do not in themselves account solely for differences in the severity of the effects which victims experience (Dinisman & Moroz, 2017). In the past, many organisations, including government departments, have been concerned mainly with rendering services to victims of child abuse and domestic violence, often at the expense of victims of serious crimes such as murder, rape, car hijacking, armed robbery and assault. A qualitative study was conducted, in order to obtain an understanding from both providers of victim empowerment services and victims of violent crimes of the services which are provided to victims. A significant amount of data was collected in the form of suggestions from both groups of participants for improving the effectiveness of existing VE services and diversifying them to make the rendering of services a more holistic endeavour than it is at present. The study was conducted in the provinces of Mpumalanga, Gauteng, the Western Cape, and the Northern Cape and the data was collected from semi-structured face-to face interviews and focus group discussions. The findings revealed that there were no standardised guidelines for rendering VE services to victims of different categories of crimes and the suggestions of the participants underscored the need for the development of appropriate referral protocols as a component of the guidelines for practice which were to be developed from the findings of the study. Some of the victims who participated in the study maintained that although some of their basic needs were being met in the shelters in which they were housed, in some instances counselling and therapeutic services were not available. Victims who were accommodated in shelters with their children expressed concerns with respect to a lack of educational programmes and facilities for the children. Many also expressed the belief that programmes which enabled them to develop skills to become financially self-sufficient upon leaving shelters were crucial to both their rehabilitation and empowerment. From the findings of this study, it was evident that guidelines for practice needed to be developed in accordance with the types of crimes which are committed against victims. From a careful analysis of the suggestions and recommendations of the participants, the researcher developed guidelines for practice for designing and implementing victim empowerment programmes in accordance with the objectives of providers of VE services and the needs of victims. The guidelines take the form of information pertaining to relevant programmes and services, appropriate referral protocols, and monitoring and evaluation framework templates to enable providers of VE services to assess their performance in relation to whether their services fulfil their mandates and whether the victims to whom they are rendered consider them to be sufficiently effective and appropriate. The guidelines are also intended to reduce inappropriate variations in the rendering of VE services and to stipulate standardised practices. The guidelines were circulated to members of the Victim Empowerment Management Forum who are also providers of VE services, for their comments and suggestions, which have subsequently been incorporated into the final draft of the guidelines for practice.