The implementation of the Batho Pele principles from patients' experiences

Khoza, Vista Lovey

dc.contributor.advisor	H.S du Toit
dc.contributor.advisor	Roos, J.H.
dc.contributor.author	Khoza, Vista Lovey
dc.date.accessioned	2009-10-12T09:47:28Z
dc.date.available	2009-10-12T09:47:28Z
dc.date.issued	2009
dc.identifier.citation	Khoza, Vista Lovey (2009) The implementation of the Batho Pele principles from patients' experiences, University of South Africa, Pretoria, <http://hdl.handle.net/10500/2667>	en
dc.identifier.uri	http://hdl.handle.net/10500/2667
dc.description.abstract	The purpose of this quantitative, descriptive study was to identify shortcomings in the implementation of the Batho Pele Principles in a public hospital. Findings were obtained from a range of patients who had been admitted to specific units for three or more days, and more evidence was gathered from articles in mass media. Data was collected through a structured questionnaire from one hundred respondents (n=100) and analysed by means of descriptive statistics. The research findings revealed that none of the Batho Pele Principles were implemented effectively and that patients in general were not satisfied with treatment in public hospitals. Shortcomings are attributed to insufficient management skills and knowledge on different levels of the health care system, as well as a lack of awareness among patients of their rights and responsibilities in health care.	en
dc.language.iso	en	en
dc.subject	Batho Pele program	en
dc.subject	Health care	en
dc.subject	Patience experience	en
dc.subject	Patient monitoring	en
dc.subject.lcsh	Medical care
dc.subject.lcsh	Public hospitals -- South Africa -- Ekurhuleni Metropolitan Area
dc.subject.lcsh	Medical care -- South Africa -- Ekurhuleni Metropolitan Area
dc.subject.lcsh	Batho Pele (Program)
dc.subject.lcsh	Medical personnel and patient -- South Africa -- Ekurhuleni Metropolitan Area
dc.subject.lcsh	South Africa. Dept. of Public Service & Administration. Batho Pele, people first -- Evaluation
dc.title	The implementation of the Batho Pele principles from patients' experiences	en
dc.type	Dissertation	en
dc.description.department	Health Studies
dc.description.degree	M.A. (Public Health)